Tag: Northstar California sucks

“Why get a pass if you still have to stand in the long lines at the resort with everyone else”

Similar to others, the passes never come. Impossible to get any help. Prices change on whims. You have to call to stop the auto-renew and that can be a huge hassle. The customer service is far from stellar. If you love to ski/board at their resorts and know exactly what you want it may work for you, but if you are doing it for the first time or wanting to try it out, spend the time to make sure you know what you want/need and see if it’s worth it. They are little to no help and they seem not to care much about your experience.

Michael B via BBB.org

Do not expect to get your ski pass in the mail, ever. I ordered mine 15 business days ago and it still has not shipped. I spent an hour on the phone with customer service, and they said they did not know why it had not shipped and could not say when it would. Kept referencing that it should have arrived in ** business days and that there may have been shipping vendor delays

Rachel R via BBB.org

I order passes previous years but this year is crazy. Ordered passes 16 Nov and 5 Jan still nothing. ** * and they just tell you we will mail them. Can’t say when or anything. I ordered 2 months in advance so I don’t have to stand in lines but looks like I will be. I emailed them several times and no reply. Logged on line nothing. No one can tell you anything just we will mail them. Might be last time using them. The customer services call center is completely incompetent. confirmed the names and shipping address multiple times with the agent and STILL Nothing almost 2 months later. I agree Why get a pass if you still have to stand in the long lines at the resort with everyone else?

Richard H via BBB.org

If you happen to get your passes when you order them, then you will be happy. If there is a problem in getting your passes (paid in full of course), then the true agony begins. We ordered passes in October and 10 weeks later we still do not have them. I spoke with support services twice, sent multiple emails to **** resorts and had a live chat. One of our two passes was sent to the wrong address twice and the other one was never sent. The support services call center is completely incompetent. I could not reach anyone who was fluent in English. I confirmed the names and shipping address multiple times with the agent and STILL the wrong number of passes were sent to the wrong address. Why get a pass if you still have to stand in the long lines at the resort with everyone else? No compensation for this major inconvenience was ever offered.

Lynne M via BBB.org

The online ordering process is terrible. After you provide all the information including credit card information you get an error message telling you to call the 800 number… You call and have to wait a long time to be assisted over a terrible call quality line. I could barely understand half what the guy was saying.Over the phone I was told to create an account online (which I tried unsuccessfully). They completed my order over the phone but I could only get the passes mailed to me if I created an account online and sent pictures of the whole family.I tried to create an account after the attendant instructed me to do so and got an error again… It said I already had one and should reset my password. The link to reset was never received. Then after some time my wife (different email address) got an email with the link. She tried to reset the password but got an error and instructions to call the 800 number (again…). Summary: terrible customer service and I’ll need to wait in line at the resort to retrieve my passes on site…

Fernando C via BBB.org

Source: BBB.org

“We need a skier’s Bill of Rights!”

We went up to Northstar for 4 days and could only ski for 1 day. 2 Of the 4 was simple conditions and being shut down for good reason (rain and unexpected amounts of snow). However, on the 4th day: New Years Day, the day AFTER 36 inches of fresh powder had been dumped on the mountain, we arrived early (lifts were to open at 9:am). We parked, we arrived at the Gondola, only to be informed that the Express Lift is Closed and would likely not open and then we were instructed to get on the gondola line, which was so long that it weaved down and around and back up to where we just were.

We have had the same problem with Northstar before: they are under staffed and this morning, the excuse was “our people can’t get here”. We need a skier’s Bill of Rights! They charge big money for blackout day tickets so that you can expect to get on the mountain during peak days. However, and once again, we felt like the customer doesn’t matter and the Vale group doesn’t take their responsibility seriously to get people on the mountain! That’s the business they are in!

I sat out two days waiting for this day and fought off the family who wanted to to go home rather than sit around saying “these will be the best conditions ever”.  So why doesn’t the lifts open on the best day of skiing? I talked to a manager and said this: I said “You do realize that thousands of people have spent hundreds of dollars per person per day to enjoy skiing here today. It is Northstar’s business to provide safe and timely access to this beautiful day of perfect ski conditions. Do you realize that that’s the business you are in? The manager said – Do you know why we aren’t open? I said, because of lack of staff which happens here virtually all the time- he replied no, we have plenty of people, they just can’t get here. I said, with the money you are charging and all the costs for people to get here, you should have places for people to STAY HERE AND OPEN UP. He said- wait for it – ” We don’t have the resources to do that.” I said “I am done. We waited, got here, and now we are going to wait for two hours to wait for the gondola line to start which will be 2 hours minimum (that’s what they told us!) We
Are out of here. This resort sucks. Our friends arrived in Palisades and jumped on the slopes. What a waste of time and money.

Sean B. via Yelp

Former Northstar employee (Ski Coach): “Run Screaming Into The Night”

The majority of the management, both senior and mid level, had nothing but the companies bottom dollar in interest. From the CEO/COO down to ski team management. I was told by a ski team manager that coaches “should not let their athletes progress too fast because then the parents would realize they needed better coaches and a better mountain”, and that the goal was to keep them long enough to buy a house at northstar and lock them into the vail ecosystem. This same director drove away an alarming number of coaches, predominantly female. There’s no room for misogyny in the ski industry any more. Although apparently Vail/Northstar doesn’t feel the same. The bottom line 100% financially based decision making was an utter disappointment for someone who has put decades into the ski industry. The lack of livable pay or easily accessible and quality benefits for seasonal employees is pathetic. You can’t survive in a ski town with what they pay, and they expect you to dedicate more time than you’re paid for.

Advice to Management: Just give up. Quit. Stop trying.

Former Northstar employee (Ski Coach)

Source: Glassdoor.com

Dirty, Dank and Depressing

“The rooms do not look like the pictures on the website”

We would not recommend this property at all. It is bare-bones and a room on par with a Motel 6. There is no vanity in the bathrooms, the carpet was stained, the bed was old and caved toward the middle (making sleeping virtually impossible). For a resort setting, these rooms are dank, depressing and bland. The rooms do not look like the pictures on the website. The Hampton Inn down the road would provide a much better option for travelers. Avoid at all costs.

Kyle via Expedia.com

“no one answers the phone when you need help”

The bathtub was very dirty. we tried to clean it but still could not get stains out so we could not use it. See photos 2. We left an expensive tupperware in the fridge and forgot it on check out. We called the place 3 times and each time they promised they would get back to us but did not. So we had to pay for a replacement out of pocket 3. It was very hard to find the hot tubs that are in the rec center in the village itself . More signage would be useful. And no one answers the phone when you need help.

Traveler Expedia.com

“..old stained carpet”

However our unit had old stained carpet. The lighting was very dim, with one lamp knob broken so you had to plug/unplug it to turn it on/off. The dryer vent wasn’t attached, and of course cold air would come through to chill the condo.

Kenneth Yuen-Jing Expedia.com

“The bathroom ceiling has mold and mildew”

– Michael via Expedia

Source: Expedia.com

“Extremely dated resort”

The particular unit we rented was extremely dated. Comforters were made into the bed under sheets and mine had oatmeal or something all over it. Furniture in living area was all torn up.(leather)

Susan

Too expensive for being old. We did not stay in the main resort, there were only 2 restaurants open and in one you had to make reservations. The pizza place packed and waiting 1 hr for pizza.

Mariana

The staff were unhelpful. I asked for assistance a few times by Phone email and no response. The tvs in the rooms did not work, there was a long winded explanation of how they worked, which did not actually work. Non of the shops were open and food and drink was expensive but a free bus ride, which no one was told about, on arrival, meant you could go to the supermarket and buy things cheaper

Lain

We had a mix of rooms it took hours to check in. Staff didn’t follow thru on getting keys to us they committed too. Floors were dirty. Beds were not comfortable.

Ellington

This was my third stay and I was really disappointed with the apartment I was assigned. The whole place needed a serious update. I was a little grossed out by the bathtub and the curtain shower to be honest. I understand that each apartment has its own decoration as they are privately owned, but it was a big step down from the apartment I stayed in last time. I also had a family upstairs that was very very loud and constantly running.

Silvia

They need to start remodeling there units. It’s time. Bathrooms, tubs and interiors need a major update

Antranig

Top bunk bed missing sheets and ladder. Smelled very stuffy in the house. Staff very unhelpful when we ran into an issue (at the village)

Alisha

Property is run down. Main element on stove would not light, dining room light not working, bathroom electric outlet not working. Property reviews said it was steps from the ski lifts, but actually you have to take a shuttle bus.

Stephen

Soon as you walk in you’re greeted with bugs crawling all over the floor and furniture.

Shashi

Service to get fans was a hassle, and one condo was about 3 miles away and was not cleaned had webs, lights not working, window screens were missing and no regular coffee. Very hot and no fans worked. Our family was not comfortable.

Reginajo

Not in village like booking showed. Bare minimum with amenities, towels etc. paying to get in pool. Was not that impressed with property

Monica

Dishwasher wasn’t working. We had to evacuate the room in a snow storm for maintenance. Lodging was not prepped before we arrived.

Roger

The 2nd bathroom was tiny and the shower head was not doable for a proper shower. The temp in the bedrooms was not consistent and blowing in one direction only. The TV screen was small. Everything was dated.

Lai

Source: Booking.com

Poor grooming, hard to get to lifts, overall mismanaged

Having been a season pass holder for nearly 20 years I have seen the changes. Great mountain but since Vail took over and the aftermath of the pandemic there are troubles everywhere. Five feet of new snow for December 2022 and they cannot groom the mountain. Did you are an intermediate or beginner you will be on the same runs everyday. If you are here only for a day, well not so bad. Why can’t they groom one new run a day? Pretty easy, but they do the same ones just about everyday. And why does it take days to open the backside. It’s crazy. Either Vail resorts want to save money with limited staffing ie. less operations or they just cannot hire enough people. They should let their customers know what’s going on.

Rick Hirshberg via OnTheSnow.com

“Waiting and waiting and waiting”

Let me start with the parking lot first. Arrived at the parking lot at 9:39 am. Then, wait for the Shuttle bus for 1 hour and 40 minutes. Finally
got to the first lift and waited 25 minutes. The second lift waited for 35 minutes. The third lift (Comstock) waited for 1 hour 20 minutes.
Finally got to the top of the Mountain at 1:45 pm. Waiting and waiting and waiting..

Ray Fang via OnTheSnow.com

“The resort seems to be mismanaged”

The resort seems to be mismanaged. Visited December 17-22. Unbelievable lift lines (20 minutes throughout the day). Plenty of snow, but only a few runs open. Backside closed. New app for shuttle buses doesn’t work, and again, very long (20-30 mins) wait for transportation around the resort. Many stores in the Village are shuttered. This is our long-time home resort and it’s depressing to see what Vail is doing to it!

Kathleen Forni via OnTheSnow.com

Source: OnTheSnow.com

“Overcrowded and unsafe”

Jan 2022

Used to be a fantastic place to ski (it has a lot of fantastic WIDE cruiser trails) before Vail took over. Now, it is:
– Very Overpriced
– Unbelievably time-consuming just to get to the first ski-lift (unless you are staying at a ski-in/ski-out place, which will cost lots of $$)
– Most importantly, UNSAFE (i got hit HARD by a super reckless snowboarder on a Green run when i was skiing with my 6 year old niece who was learning how to ski, near the bottom of the mountain. I reported it, but Vail & Northstar only care about how many tickets they can sell, it doesn’t matter that the mountain is dangerously overcrowded and that some people only care about going as fast as they can, even on super-crowded beginner runs)
I’m done with Vail.

Source: tripadvisor.com

“Way too crowded. Not safe“

Jan 2022

Way too crowded the past couple weekends to the point of almost being unsafe… not enjoyable.

Experts ruin it for the beginners and zoom around causing accidents. Along with untamed children running around everywhere. Absolute zoo. Poor food to boot.

Source: tripadvisor.com

“Avoid This Disastrous, Overhyped Property”

Small, outdated rooms. It’s like a Motel 6 with fake pine paneling. Dirty, Dingy and Depressing. Avoid

Source: tripadvisor.com

“Prepare to part with your wallet. Ski resorts are greedy”

A lift ticket is already over $130 for a SENIOR or a TEEN, and then they gouge you with $25/day parking unless you want to wait for a shuttle from the hinterlands. A “cup of soup” sized bowl of vegetarian chili is $16!! And a locker is $15 to rent. We are already paying premium to ski, and it feels like consumer rape with the resort charging these exorbitant fees.

Source: tripadvisor.com

“Getting to a ski lift, not to mention the top of the mountain, is really, really, really huge pain”… “..don’t be surprised if it takes 30-45 minutes..”

As others have mentioned, getting to a ski lift, not to mention the top of the mountain, is really, really, *really* huge pain. If you don’t have a plan for how to minimize the amount of time it takes to get up the mountain, don’t be surprised if it takes 30-45 minutes to do this on a *non*-holiday day, and at least twice as long during peak times like President’s Day weekend.

Source: tripadvisor.com

Northstar Sucks blog is getting online attention

Googling for “Northstar sucks” lists our blog at #1 position at the first page. Looks like people are googling for Northstar reviews quite a lot these days.

NorthStar Sucks | VailEpicFail google results

Country-wise the traffic looks pretty diverse:

Hopefully this will help Northstar (and Vail Resorts in general) start addressing the issues they have ignored for years. Right, Deirdra Walsh?

“Worst hotel experience of my life”

I had reserved Northstar hotel for 9 days in January of 2021. I wanted to leave one day early on a PACKED weekend. The resort refused to give me a refund for one last day. PLUS, they charged me extra $179 for miscellaneous expenses. I called them 5 times to get an explanation on what but they make it impossible for me to reach a live person.

This hotel totally rips off the customers to the maximum allowed.

JinJJa012 via Tripadvisor

“Terrible business. Not to be trusted”

Northstar Resort cancelled our hotel reservation 6 days before ski week due to “overbooking”. They did not offer to compensate us for any future stays. The only thing they offered was to let us have a $1700/night room which was ridiculous and way out of our budget. Due to their ineptitude, we had to cancel our entire trip. They took no responsibility for their mistake and in to make matters worse, they charged us IN FULL the day before they cancelling our room. I had to chase them down for the refund. They are a terrible and unreliable business that has no consideration for its customers. Do not book a room here.

seddiek via Tripadvisor