Tag: pass suspended

“Vail resorts & specifically Northstar are horrible”

Vail resorts & specifically Northstar are horrible! We came up to ski for the day. We are family of 4 & have a 14 year old disabled son & a 17 year old snowboarder. The plan was that I would ski with the 17 year old & my husband would hang back with our disabled son. When we arrived to the resort my special needs son would not let me out of his site. My husband & I decided to switch places. He was going to ski with our older son & I was going to hang back. So as my husband was getting on the gondola they confiscated the past because his picture did not match. We had no idea that the passes were non-transferable. We figured we had two skiers and two passes. It is written in the smallest possible letters on the back of the card which why would you even think to look there? When we explained our situation to the resort they were not only rude but had zero compassion for our situation. We were treated awfully!!! I will stick with the small non corporate ski resorts where they tend to treat people with respect & don’t belittle them, especially during a difficult situation.

Carmen Petti via Onthesnow.com

From the team: Yep, the whole Vail’s idea with “epic pass” is to sell as many passes as possible and cancel/revoke/suspend/etc as many passes as possible as well. The Vail & Northstar gestapo is making sure that stupid rule is enforced so their CEO gets her $6M+ bonus.

“Horrible experience with Epic Pass”

Horrible experience with Epic Pass that ruined our vacation plan and we left Tahoe without any skiing.
The pass office refused to give me the pass we bought online because it was suspended for an accident last year (I was badly hit by someone from behind and I had zero fault in that accident). There was no warning when I payed for the pass or in my account page. They kicked me back and forth around ~5 different offices. From 9am to 1pm I made 20+ phone calls on the mountain and walked to different offices in my ski boots. On my way leaving the resort around 1 pm, they called to tell me the suspension was finally resolved and asked me to wait for another hour and try again at the pass office.
They suspended my pass for no good reason and without any warning. All the offices have no clear idea who is in charge of the suspension, and are very impatient to help on an issue outside their duty, even when they know a customer is desperately waiting to get onto the mountain.
Two days later I received my pass in my mail that’s sent out the day we bought it online, days before the hassle on the mountain. So if it’s OK for them to send me the pass by mail, why on earth can they refuse giving it to me at the resort??

Chenyun Wu

“Wasted 3 hours waiting in line to get our pass”

Wasted 3 hours waiting in line to get our pass that we ordered online ahead of time, closes at 4 so by the time we got to the slops the whole day was gone. DONT go

Carolyn Davidson

“Be willing to wait on just about everything”

Be willing to wait on just about everything from lifts to rentals if needed. If you plan on stopping by the day of without reservations in advance, you can expect 3 plus hour wait for gear rentals. Average wait time for main lifts is around 10-30 min. Also have a photo of or your actual vaccination card on hand to be able to enjoy any food from northstar themselves.
Biggest issue, if you plan on using the free parking lots expect an hour wait at times just to get to and from the ski area. Just didn’t have a good time but maybe you will.

Matthew Jeff