No enforcement of safety or any rules, no working heat, no secure mail room in employee housing. no HR department to contact and lots of screw ups i.e. tax rates being entered wrong, hours missing from paychecks, significant delays in pay, certain departments hired with full-time hour expectations but then REQUIRED to work overtime and not able to request days off. way too big of a company and way overstaffed, and overpromising to guests/staff to not have employee support (HR functions outsourced to virtual company which take weeks to respond to urgent matters, if at all).
Advice to Management: Stop over promising guests and bringing in employees under false pretenses then act.
Unsafe vehicles, drivers forced into overtime, management fails to protect drivers.
Wage is low; don’t care about employees; overtime because they don’t have enough employees.
Vail Resorts Glassdoor reviews
Tag: mismanaged
What Vail Resorts employees are saying about Vail
Absolute unfair pay, no holidays, no support from management, no benefits unless employee is full time which is very rare.
No work/life balance, they don’t listen to local resort or community feedback, no consideration for local cultures & values, super corporate, no heart. Morale is terrible. Staff have no sense of ownership of their roles or the company. It feels like working for a faceless corporate overlord when skiing is supposed to be about fun. The company is hated by the local community. I was embarrassed to tell people I worked for them.
Really low pay considering how expensive food is in Vail. You will be exposed to the sun pretty much all day in most work areas so you have to bring your own sun screen. A few crappy management members will try to get you to come in on your days off for extra training or work, and will treat you poorly if you won’t, effectively mandatory overtime despite policies that state otherwise. Sick days are highly discouraged but everyone gets sick because they live in dorm-like conditions. Most of your coworkers will probably be nomad potheads with no goals in life (hence the stricter management protocols).
No room to grow in the company, no pay raise in 5 years, and new manager every season. The communication between different departments is nonexistent.
No work/life balance, unrealistic expectations and forced office fun; little to no diversity.
Vail Reviews at Glassdoor.comHorrible management, no work/life balance, no loyalty, horrendous pay.
“We need a skier’s Bill of Rights!”
We went up to Northstar for 4 days and could only ski for 1 day. 2 Of the 4 was simple conditions and being shut down for good reason (rain and unexpected amounts of snow). However, on the 4th day: New Years Day, the day AFTER 36 inches of fresh powder had been dumped on the mountain, we arrived early (lifts were to open at 9:am). We parked, we arrived at the Gondola, only to be informed that the Express Lift is Closed and would likely not open and then we were instructed to get on the gondola line, which was so long that it weaved down and around and back up to where we just were.
Sean B. via Yelp
We have had the same problem with Northstar before: they are under staffed and this morning, the excuse was “our people can’t get here”. We need a skier’s Bill of Rights! They charge big money for blackout day tickets so that you can expect to get on the mountain during peak days. However, and once again, we felt like the customer doesn’t matter and the Vale group doesn’t take their responsibility seriously to get people on the mountain! That’s the business they are in!
I sat out two days waiting for this day and fought off the family who wanted to to go home rather than sit around saying “these will be the best conditions ever”. So why doesn’t the lifts open on the best day of skiing? I talked to a manager and said this: I said “You do realize that thousands of people have spent hundreds of dollars per person per day to enjoy skiing here today. It is Northstar’s business to provide safe and timely access to this beautiful day of perfect ski conditions. Do you realize that that’s the business you are in? The manager said – Do you know why we aren’t open? I said, because of lack of staff which happens here virtually all the time- he replied no, we have plenty of people, they just can’t get here. I said, with the money you are charging and all the costs for people to get here, you should have places for people to STAY HERE AND OPEN UP. He said- wait for it – ” We don’t have the resources to do that.” I said “I am done. We waited, got here, and now we are going to wait for two hours to wait for the gondola line to start which will be 2 hours minimum (that’s what they told us!) We
Are out of here. This resort sucks. Our friends arrived in Palisades and jumped on the slopes. What a waste of time and money.
“It has been a nice place before but now getting much degraded”
It has been a nice place before but now getting much degraded. Terrible traffic during weekends and holidays. Very poor resort management and untrained staff. Ski storage was free before but now charging fees. School check in used to be on the top but changed to village, which caused a lot of confusion and inconvenience.
Yusuo Hu
Overcrowded. Snowboarders have no respect for skiers, skiers have no respect for snowboarders. Best case scenario there is a massive turf war and winner takes all.
B McCaffrey
the staffs are very rude.
Pamela Lizarraga
Poor grooming, hard to get to lifts, overall mismanaged
Having been a season pass holder for nearly 20 years I have seen the changes. Great mountain but since Vail took over and the aftermath of the pandemic there are troubles everywhere. Five feet of new snow for December 2022 and they cannot groom the mountain. Did you are an intermediate or beginner you will be on the same runs everyday. If you are here only for a day, well not so bad. Why can’t they groom one new run a day? Pretty easy, but they do the same ones just about everyday. And why does it take days to open the backside. It’s crazy. Either Vail resorts want to save money with limited staffing ie. less operations or they just cannot hire enough people. They should let their customers know what’s going on.
Rick Hirshberg via OnTheSnow.com
“Waiting and waiting and waiting”
Let me start with the parking lot first. Arrived at the parking lot at 9:39 am. Then, wait for the Shuttle bus for 1 hour and 40 minutes. Finally
Ray Fang via OnTheSnow.com
got to the first lift and waited 25 minutes. The second lift waited for 35 minutes. The third lift (Comstock) waited for 1 hour 20 minutes.
Finally got to the top of the Mountain at 1:45 pm. Waiting and waiting and waiting..
“The resort seems to be mismanaged”
The resort seems to be mismanaged. Visited December 17-22. Unbelievable lift lines (20 minutes throughout the day). Plenty of snow, but only a few runs open. Backside closed. New app for shuttle buses doesn’t work, and again, very long (20-30 mins) wait for transportation around the resort. Many stores in the Village are shuttered. This is our long-time home resort and it’s depressing to see what Vail is doing to it!
Kathleen Forni via OnTheSnow.com
Source: OnTheSnow.com
NorthStar California Sucks | VailEpicFail 