Tag: dated

Don’t let the Northstar Resort name lure you

Don’t let the Northstar Resort name lure you. The late check-in was a hassle since there is no one onsite after hours. They did not send check-in instructions because they claim they do not receive email addresses when clients books through Expedia, so we were left trying to figure it out on our own. We had to track down a security for the entry code to the condo. The condo was not clean, the floor in the kitchen was sticky, like someone had spilled soda all over. We had to wear shoes in the condo because the floors were so dirty. The bed is a Murphy bed, which is not disclosed in the property description. It was surprisingly comfortable and the sheets were clean. The shower curtain was stained and the water pressure was barely enough to rinse shampoo from your hair. This condo is hugely overpriced for what you get, I won’t book here again.

Christina via Expedia.com

“was not exactly at the resort as pictured”

It was not clear that our reservation was not exactly at the resort as pictured. We were at Timber creek lodge which is at the back of the resort. It’s very dated and dirty carpet in the hall and the unit. The unit bathroom is tiny.

Sharon

“Very dirty”

Very dirty, no clean towels, most restaurants are closed and the one that we ate at was horrible and very expensive. Will never stay here again. Water in shower was brown, carpet in room was disgusting. Also if you are not an owner you have to pay for all amenities per person. To use the swimming pool area was $8 a person and $2 a towel. Rooms are very small and beds are very uncomfortable. For the price not worth it!

Maria

“not up to even low standards”

I thought the unit we originally stayed in was extremely sub par. Dirty, dated, not clean, not up to even low standards. We were then moved to another unit which was somewhat better, but still maybe 2 stars. I would’ve thought u had higher standards and would require owners to meet those standards.

Michael

“poor”

Check in was about 1 mile away from rooms. Limited underground parking because of ownership parking slots. Very few rental spots. The air conditioning was so loud we only used it when it was too hot not to. Could not use it at night and just opened windows. Had to use a fan in the other room, air conditioning not working well enough. Very small rooms.

Richard

“hotel from hell”

Hotel from hell. The northstar resort totally lied about the unit we booked. i told them steps were an issue and they told me only small number. when we got there , i counted there were 40 steps to the unit , my wife has bad knees and impossible to climb . i checked the unit and it had a murphy bed we were told a queen be. the mattress felt like it came from a homeless shelter . and the unit was no where near the town as the pictures indicated. it was so bad we could not stay and had to leave that night for other accomadations

Gary

Source: Expedia.com

Dirty, Dank and Depressing

“The rooms do not look like the pictures on the website”

We would not recommend this property at all. It is bare-bones and a room on par with a Motel 6. There is no vanity in the bathrooms, the carpet was stained, the bed was old and caved toward the middle (making sleeping virtually impossible). For a resort setting, these rooms are dank, depressing and bland. The rooms do not look like the pictures on the website. The Hampton Inn down the road would provide a much better option for travelers. Avoid at all costs.

Kyle via Expedia.com

“no one answers the phone when you need help”

The bathtub was very dirty. we tried to clean it but still could not get stains out so we could not use it. See photos 2. We left an expensive tupperware in the fridge and forgot it on check out. We called the place 3 times and each time they promised they would get back to us but did not. So we had to pay for a replacement out of pocket 3. It was very hard to find the hot tubs that are in the rec center in the village itself . More signage would be useful. And no one answers the phone when you need help.

Traveler Expedia.com

“..old stained carpet”

However our unit had old stained carpet. The lighting was very dim, with one lamp knob broken so you had to plug/unplug it to turn it on/off. The dryer vent wasn’t attached, and of course cold air would come through to chill the condo.

Kenneth Yuen-Jing Expedia.com

“The bathroom ceiling has mold and mildew”

– Michael via Expedia

Source: Expedia.com

“Extremely dated resort”

The particular unit we rented was extremely dated. Comforters were made into the bed under sheets and mine had oatmeal or something all over it. Furniture in living area was all torn up.(leather)

Susan

Too expensive for being old. We did not stay in the main resort, there were only 2 restaurants open and in one you had to make reservations. The pizza place packed and waiting 1 hr for pizza.

Mariana

The staff were unhelpful. I asked for assistance a few times by Phone email and no response. The tvs in the rooms did not work, there was a long winded explanation of how they worked, which did not actually work. Non of the shops were open and food and drink was expensive but a free bus ride, which no one was told about, on arrival, meant you could go to the supermarket and buy things cheaper

Lain

We had a mix of rooms it took hours to check in. Staff didn’t follow thru on getting keys to us they committed too. Floors were dirty. Beds were not comfortable.

Ellington

This was my third stay and I was really disappointed with the apartment I was assigned. The whole place needed a serious update. I was a little grossed out by the bathtub and the curtain shower to be honest. I understand that each apartment has its own decoration as they are privately owned, but it was a big step down from the apartment I stayed in last time. I also had a family upstairs that was very very loud and constantly running.

Silvia

They need to start remodeling there units. It’s time. Bathrooms, tubs and interiors need a major update

Antranig

Top bunk bed missing sheets and ladder. Smelled very stuffy in the house. Staff very unhelpful when we ran into an issue (at the village)

Alisha

Property is run down. Main element on stove would not light, dining room light not working, bathroom electric outlet not working. Property reviews said it was steps from the ski lifts, but actually you have to take a shuttle bus.

Stephen

Soon as you walk in you’re greeted with bugs crawling all over the floor and furniture.

Shashi

Service to get fans was a hassle, and one condo was about 3 miles away and was not cleaned had webs, lights not working, window screens were missing and no regular coffee. Very hot and no fans worked. Our family was not comfortable.

Reginajo

Not in village like booking showed. Bare minimum with amenities, towels etc. paying to get in pool. Was not that impressed with property

Monica

Dishwasher wasn’t working. We had to evacuate the room in a snow storm for maintenance. Lodging was not prepped before we arrived.

Roger

The 2nd bathroom was tiny and the shower head was not doable for a proper shower. The temp in the bedrooms was not consistent and blowing in one direction only. The TV screen was small. Everything was dated.

Lai

Source: Booking.com