“The resort has gone downhill”

We have been coming to north Star for many years and have been season pass holders for years as well. The resort has gone downhill over the past 3 years and they no longer appropriately value their customers. Try calling customer service and stay on hold for 1 hour with no option to mute the voice message that sounds every 30 seconds. Simple consideration for their customers that hold for long wait times. They pack the mountain, charge full price, and don’t open up the backside. We don’t mind paying the high prices if the experience that they provide matches the prices. Will be getting passes to Palisades (formerly Squaw Valley) next year.

Justin Gill (via Google review)

“What a massive waste of time”

It’s 12:20pm and we’ve been in so many lines that we haven’t been on a single run yet. What a massive waste of time.

Oh, and their lift tickets are more expensive than Squaw’s. Why?

Quit peddling waffles and focus your investments on building new lifts and logistical infrastructure.

This place just isn’t what it used to be in the 90s

Kevin H. (via Yelp)

 I’m so done with this place – going back to Squaw (Palisades)

I’ve been a season pass holder for 10 years.  The past 5 years I’ve seen a significant decline year after year.  But after skiing this past holiday week, I am convinced I will not be renewing my season pass.  First of all, the parking situation is a nightmare. Unless you want to pay $40 you are required to park in a satellite lot and take a shuttle bus to the resort.  The shuttle bus line is longer than most rides at Disneyland during a Summer weekend.  We waited for over an hour to get on the shuttle bus. Once you depart the shuttle bus, you then walk another 200 yards in your ski boots, carrying skis… to get in the gondola lift line.  After you get off the gondola you then walk to one of 4 chair lifts to take you up the mountain.  From the time you park to your first run down a trail will easily take 2 hours.  That’s not an exaggeration.   I get it, it’s the holidays, there are a lot of people – but 2 hours? That’s unacceptable.   There isn’t enough staff to properly manage the lift and lift lines and therefore lifts are constantly stopping.  What once use to be a friendly family oriented ski resort has now become a short staffed money gauging enterprise that is only concerned about their bottom line.  I’m so done with this place – going back to Squaw (Palisades)

Darren H. (via Yelp)
Parking lot shuttle bus line which takes over an hour to get in the bus
Down lift that was out of commission for 2+ hours. Only way back was to take a shuttle bus back to the village

Northstar pisses off a retired 86yo veteran

I am a retired veteran, 86 years young. Northstar used to be a ski area that cared. They still care, but now it is just for your money. As an avid skier that used to ski the mountain, lived here for 23 years, and has personally experienced the changes brought about by Vail Corporation, I have learned that it all comes down to “that’s just too bad” for you – the skier at this resort.

When I bought my pass, I specifically informed them I wanted to buy insurance because of my age and because of the terrible virus that consumed the world. I was fearful at the time that there was a strong possibility that I would not be able to ski this year. I was promptly told, “don’t worry, we offer this free,” with the implication that they, the great Vail Corporation, were in control and they would take care of me. Once you give them your money, they are in control. Of your money.

Well the short of it all, I couldn’t ski this year because of the mentioned circumstances and medical problems inherent with my age. I called the corporate level and asked for a refund. They informed me that they did not control this, I had to call a third party. Upon calling the third party, I couldn’t understand what they were talking about. Another mistake I made: I told the truth. They, along with the reputable Vail Corporation, couldn’t care less. Well, so long Vail! Time to get back to that other resort, Squaw, that I presume has integrity. I think I will find out if Squaw still cares.

Julius T. (via Yelp)