I ordered a Stevens Select Pass and just learned that every weekend in January and February are blackout date. When I ordered the pass I knew it did not include Holidays but I specifically recall looking on the website to ensure the pass included weekends. Nowhere did it say the weekends were blacked out (or it was buried in the small print) I work during the week so this is an EPIC waste of $400. Vail thanks for screwing me over, again.
Do not honour season pass refunds. A consistent issue, well known by the ACCC and fair trading. They’ll take your money in a heart beat, but you’ll never hear from them when lodging a refund request (supported by the correct paperwork as dictated by their own T&Cs). No way to contact them aside from email; and as mentioned, good luck getting a response.
Another unhappy RIPPED OFF customer. Sold ski passes under the guise that because of the pandemic they could be refunded. Only to be denied over a year later because “we didn’t have refundable passes” someone needs to take accountability for the THEFT that vail resorts is getting away with.
Vail resorts is the worst company running multiple ski resorts!! Absolutely horrible! They declined my request to cancel my auto renew and basically live to just steal money from people!!! I’m tempted to file a class action lawsuit but debating if it will be worth my time!! The lines are stupid long constantly… can be our skiing or snowboarding for a full day and only get max 2-3 actual runs in… it’s quicker to hike the mountain than actually ride the lifts!!! DONT WASTE YOUR TIME AND MONEY WITH AN EPIC PASS THIS YEAR!!!!
I just compared what I used to pay a few years ago for a specific ski resort before Vail took it over in 2020. Wow – didn’t realize what these guys are doing. The group has great resorts that we like a lot but will definitely be more conscious choosing where we travel to next time.
Michael Livi via Facebook.com
I purchased tickets in advance to Paoli Peaks, to find out the day of that 12 of the 15 slopes were closed (only 3 open). I called over 10 times to speak with someone about canceling my tickets, but no human would answer a phone. I had to drive 2 hrs to speak with someone at the ski lodge. When arriving, even though I pre-purchased tickets that all claimed to “save time– don’t wait in line,” there were no signs explaining where to go; I still had to wait in the ticket line to speak with someone, who then sent me to guest services in a completely different part of the building. I used the restroom on the way to find it disgusting and out-of-date with no paper towels or driers working to dry my hands. The guest services manager said that a machine wasn’t working to blow fresh snow, so they had to close 80% of the slopes, while still charging people full price and not answering the phones because they were too busy. I’ll choose Perfect North from here on out.
Eric Bivens via Facebook.com
Tried vailresorts epicpass this year. Their level of transparency was abysmal. Be sure to read the fine print before buying (if you can find it). No transfers, no refunds. You can upgrade, but it will cost you 200% of what you paid originally. 20% off on food/beverages? Only if it is a non-alcoholic beverage. They overpromise and don’t deliver
Russell Huffman via Facebook.com
Nothing surprising from this company and it’s low rating when they hire lying, purple-haired pigs to work in dispatch. The way your employee treats people coupled with your low rating explains it all.
Olena Pearson via Facebook.com
Bought lift tickets through epic pass. Ski school for my daughter and ski rentals. Had to cancel because of winter storm Elliott and the southwest debacle. No flights out of Texas. 25,000 flights cancelled. Couldn’t make the trip. Spent over 1,200 on the trip. Zero refunds. Nada. Because my house wasn’t inhabitable I couldn’t get a refund. Unbelievable. No compassion. Zero common sense.
Let’s get this straight. Vail Resorts does not care about its customers. All they care about is money. The internet is riddles with people talking about the many deceptive business practices Vail Resorts engages in. These policies are absolutely abhorrent and border on theft, if you and I were to do it. They show absolutely no empathy towards their loyal customers at all and as such do not care about retaining customers. They will simply cycle onto the next sucker and screw them next. That is their bottom line business, please stay clear if you can, there are other friendlier ski resorts to ski or snowboard at that actual care about you as a person.
Todd Chamberlin via Facebook
Worst customer support of all time. If you can actually get someone on the phone, good luck with them being able to resolve any issues or actually help.
This company needs to be sued for being predatory, DONT click “Auto Renew” thinking your can just cancel it if you don’t want it. Their policies are completely designed to entrap you and take your money. You can’t be forced to buy something and I can’t believe this company wont work with you if you didn’t use your pass and don’t intend to.
I get that companies need to protect themselves from fraud, but if you make the process so specific and restrictive on purpose, then you are obviously trying to steal peoples money with their “terms and conditions” that you “agreed to”.
EPIC pass misleading! Checked epic profile and no indication of auto renewal. Then got text today eluding to auto renew (after website indicated not) called to cancel/fix before it got renewed – customer service said they could not help & we had to email, emailed address they provided & immediately got a response saying Must Call. Representative still on phone said no & provided a corporate number “to try” which is CLOSED until after auto renewal date
Notify CC company to not process further charges as they are not authorized
doclocke33 via Instagram
laketahoetoday via Instagram
That happened to us too. Vail makes it purposely hard to cancel auto renew. They suck.