Don’t let the Northstar Resort name lure you

Don’t let the Northstar Resort name lure you. The late check-in was a hassle since there is no one onsite after hours. They did not send check-in instructions because they claim they do not receive email addresses when clients books through Expedia, so we were left trying to figure it out on our own. We had to track down a security for the entry code to the condo. The condo was not clean, the floor in the kitchen was sticky, like someone had spilled soda all over. We had to wear shoes in the condo because the floors were so dirty. The bed is a Murphy bed, which is not disclosed in the property description. It was surprisingly comfortable and the sheets were clean. The shower curtain was stained and the water pressure was barely enough to rinse shampoo from your hair. This condo is hugely overpriced for what you get, I won’t book here again.

Christina via

“was not exactly at the resort as pictured”

It was not clear that our reservation was not exactly at the resort as pictured. We were at Timber creek lodge which is at the back of the resort. It’s very dated and dirty carpet in the hall and the unit. The unit bathroom is tiny.


“Very dirty”

Very dirty, no clean towels, most restaurants are closed and the one that we ate at was horrible and very expensive. Will never stay here again. Water in shower was brown, carpet in room was disgusting. Also if you are not an owner you have to pay for all amenities per person. To use the swimming pool area was $8 a person and $2 a towel. Rooms are very small and beds are very uncomfortable. For the price not worth it!


“not up to even low standards”

I thought the unit we originally stayed in was extremely sub par. Dirty, dated, not clean, not up to even low standards. We were then moved to another unit which was somewhat better, but still maybe 2 stars. I would’ve thought u had higher standards and would require owners to meet those standards.



Check in was about 1 mile away from rooms. Limited underground parking because of ownership parking slots. Very few rental spots. The air conditioning was so loud we only used it when it was too hot not to. Could not use it at night and just opened windows. Had to use a fan in the other room, air conditioning not working well enough. Very small rooms.


“hotel from hell”

Hotel from hell. The northstar resort totally lied about the unit we booked. i told them steps were an issue and they told me only small number. when we got there , i counted there were 40 steps to the unit , my wife has bad knees and impossible to climb . i checked the unit and it had a murphy bed we were told a queen be. the mattress felt like it came from a homeless shelter . and the unit was no where near the town as the pictures indicated. it was so bad we could not stay and had to leave that night for other accomadations



Dirty, Dank and Depressing

“The rooms do not look like the pictures on the website”

We would not recommend this property at all. It is bare-bones and a room on par with a Motel 6. There is no vanity in the bathrooms, the carpet was stained, the bed was old and caved toward the middle (making sleeping virtually impossible). For a resort setting, these rooms are dank, depressing and bland. The rooms do not look like the pictures on the website. The Hampton Inn down the road would provide a much better option for travelers. Avoid at all costs.

Kyle via

“no one answers the phone when you need help”

The bathtub was very dirty. we tried to clean it but still could not get stains out so we could not use it. See photos 2. We left an expensive tupperware in the fridge and forgot it on check out. We called the place 3 times and each time they promised they would get back to us but did not. So we had to pay for a replacement out of pocket 3. It was very hard to find the hot tubs that are in the rec center in the village itself . More signage would be useful. And no one answers the phone when you need help.


“..old stained carpet”

However our unit had old stained carpet. The lighting was very dim, with one lamp knob broken so you had to plug/unplug it to turn it on/off. The dryer vent wasn’t attached, and of course cold air would come through to chill the condo.

Kenneth Yuen-Jing

“The bathroom ceiling has mold and mildew”

– Michael via Expedia


Poor grooming, hard to get to lifts, overall mismanaged

Having been a season pass holder for nearly 20 years I have seen the changes. Great mountain but since Vail took over and the aftermath of the pandemic there are troubles everywhere. Five feet of new snow for December 2022 and they cannot groom the mountain. Did you are an intermediate or beginner you will be on the same runs everyday. If you are here only for a day, well not so bad. Why can’t they groom one new run a day? Pretty easy, but they do the same ones just about everyday. And why does it take days to open the backside. It’s crazy. Either Vail resorts want to save money with limited staffing ie. less operations or they just cannot hire enough people. They should let their customers know what’s going on.

Rick Hirshberg via

“Waiting and waiting and waiting”

Let me start with the parking lot first. Arrived at the parking lot at 9:39 am. Then, wait for the Shuttle bus for 1 hour and 40 minutes. Finally
got to the first lift and waited 25 minutes. The second lift waited for 35 minutes. The third lift (Comstock) waited for 1 hour 20 minutes.
Finally got to the top of the Mountain at 1:45 pm. Waiting and waiting and waiting..

Ray Fang via

“The resort seems to be mismanaged”

The resort seems to be mismanaged. Visited December 17-22. Unbelievable lift lines (20 minutes throughout the day). Plenty of snow, but only a few runs open. Backside closed. New app for shuttle buses doesn’t work, and again, very long (20-30 mins) wait for transportation around the resort. Many stores in the Village are shuttered. This is our long-time home resort and it’s depressing to see what Vail is doing to it!

Kathleen Forni via