Tag: Stevens Pass

“Vail can’t hire competent managers to run the resorts”

Vail can’t hire competent managers to run the resorts and don’t care enough about front line employees. Profits over people all day everyday.

Joe Zimmerman via Facebook

Vail has to be one of the worst run companies I’ve ever seen. They pay their employees far less than competitors, and then blame anyone but themselves when they don’t have enough workers to operate the mountains that all of us paid thousands of dollars for passes on. They don’t care, they already have everyone’s money. I know Stevens Pass in Washington, at some point only 1 of the chairlifts was being operated by the lifts department, the rest were being run by other departments like rentals and ski school, simply because they couldn’t find enough suckers to work for their pitiful wages. I’ve heard from instructor friends that they went from 6 people per instructor, to an unlimited number of people per instructor, and my friend had 17 kids in her class. I can walk from my condo to the gondola in Vail, and next year I plan on driving to Copper Mountain and getting an Ikon pass instead. Vail Mountain is great, but the company that runs it can’t go bankrupt soon enough. Maybe then someone else will step in and actually run things the way they used to be.

Tommy Newnes via Facebook

I’m trying to find a way to make a official post to bring attention to what Vail Resorts is doing. OBVIOUSLY the WORST lines, services in many years. SO, since Vail is going to keep taking everyone’s money and NOT HAVE ENOUGH employees there is a solution. Our Government has a program which allows immigrants to come into the United States of America. It is a Visa called H2-A which allows U.S. Employers to bring in as many as they want. The H2-A visa is based on mainly ONE FACT. That is that there are NOT ENOUGH citizens of the United States to do the SEASONAL WORK which QUALIFIES the Employer as well as the immigrants. This Visa program I mainly designed for farmers and landscape companies during the season. What do you think?? I personally think that I myself would rather stay in a WARMER CLIMATE. If you like what I said please post it out there. And please check out the Government program H2-A Visa. It is VERY CLEAR. GOOD LUCK. and by the way SHAME ON VAIL ASSOCIATES for trying to be the WALMARTS of the SKI INDUSTRY. They are ruining it for EVERYONE

Peter Wolff via Facebook.com

Worst ski experience ever. If you like waiting in long lines for lifts and dining come on down. 30 minute lift lines and they continue to sell ski passes at the base. Lots of snow but 30% of mountain open making congestion all the worse. After buying 5 epic passes per year for 10+ years I am done. Ikon or mountain collective here we come.

Leonard Feiner via Facebook.com

“EPIC waste of $400”

I ordered a Stevens Select Pass and just learned that every weekend in January and February are blackout date. When I ordered the pass I knew it did not include Holidays but I specifically recall looking on the website to ensure the pass included weekends. Nowhere did it say the weekends were blacked out (or it was buried in the small print) I work during the week so this is an EPIC waste of $400. Vail thanks for screwing me over, again.

Will Bronaugh via Facebook

Do not honour season pass refunds. A consistent issue, well known by the ACCC and fair trading. They’ll take your money in a heart beat, but you’ll never hear from them when lodging a refund request (supported by the correct paperwork as dictated by their own T&Cs). No way to contact them aside from email; and as mentioned, good luck getting a response.

Nicholas C Kaye via Facebook

Another unhappy RIPPED OFF customer. Sold ski passes under the guise that because of the pandemic they could be refunded. Only to be denied over a year later because “we didn’t have refundable passes” someone needs to take accountability for the THEFT that vail resorts is getting away with.

Tyler Burkhart via Facebook.com

How Vail Resorts Makes Its MONEY

“Vail is in the business of selling season passes not managing their resorts.”

“Yep, their CEO only knows to sell stuff, not deliver what’s been promised”

“The whole consolidation of all these resorts has been a huge negative. I hate the hoops they make you go thru to buy the pass. What do you get for it? Spamming and them selling off your data. Tell me how many ski runs I have done? Who cares? Every scintilla of data is examined and a way found to monetize. You are being herded into chutes to be sold off to the highest bidder.”

Users comments at YT

Customers Demand Better Treatment of Workers as Vail Resorts Blames Pandemic for Struggles.

Parking issues and long chairlift lines at the Stevens Pass ski resort east of Everett are among the issues that have been reported by customers, some of whom are now demanding partial refunds for their season passes.

In an online petition first reported by The Herald that has received more than 28,000 signatures, Jeremy Rubingh criticizes Vail Resorts, which purchased the Stevens Pass ski resort in 2018, for “the mismanagement of the ski area, the failure to treat employees well, or pay them a livable wage, and the failure to deliver the product we all paid for and bought with hard-earned money during a pandemic.”

Source: MSN.com

“Vail has to be one of the worst run companies I’ve ever seen.”

Vail has to be one of the worst run companies I’ve ever seen. They pay their employees far less than competitors, and then blame anyone but themselves when they don’t have enough workers to operate the mountains that all of us paid thousands of dollars for passes on. They don’t care, they already have everyone’s money. I know Stevens Pass in Washington, at some point only 1 of the chairlifts was being operated by the lifts department, the rest were being run by other departments like rentals and ski school, simply because they couldn’t find enough suckers to work for their pitiful wages. I’ve heard from instructor friends that they went from 6 people per instructor, to an unlimited number of people per instructor, and my friend had 17 kids in her class. I can walk from my condo to the gondola in Vail, and next year I plan on driving to Copper Mountain and getting an Ikon pass instead. Vail Mountain is great, but the company that runs it can’t go bankrupt soon enough. Maybe then someone else will step in and actually run things the way they used to be.

Tommy Newnes (via Facebook)

Stevens Pass Owner Replaces General Manager After Mounting Complaints About the Resort

Stevens Pass ski resort has a new general manager after mounting complaints from customers about poor service and limited operations of its lifts.

Property owner Vail Resorts has replaced Tom Pettigrew with Tom Fortune, who currently manages Heavenly Ski Resort in California, on an interim basis.

Nearly 40,000 skiers and snowboarders have signed a petition demanding that Vail boost staffing at Stevens Pass and open up more of its closed off terrain for activity.

And almost 90 complaints naming Stevens Pass have been filed with the Washington Secretary of State’s Office during the current ski season.

Source: KPQ

At Stevens Pass, epic lines, not-so-epic times amid staff shortage

Skiers, snowboarders and employees blame owner Vail Resorts for a “dysfunctional” season. Management cites industry-wide issues.

Customers are demanding better treatment of resort employees and refunds of their season passes. An online petition, accusing the company of deceiving consumers in the name of profit, garnered about 20,000 signatures in just a few days this week. And since Christmas Day, at least a dozen people have filed consumer complaints against the resort with the state Office of the Attorney General.

Herald.net

“Vail Resorts has contributed more to the destruction of our ski communities and our sport than they have created value”

As Stevens Pass skiers, snowboarders and customers who purchased Vail Resorts “Epic Pass,” we are disgusted with the mismanagement of the ski area, the failure to treat employees well, or pay them a livable wage, and the failure to deliver the product we all paid for and bought with hard-earned money during a pandemic.

Jeremy Rubingh (via TownLift)

Hold Vail Resorts Accountable

As Stevens Pass skiers, snowboarders and customers who purchased Vail Resorts “Epic Pass,” we are disgusted with the mismanagement of the ski area, the failure to treat employees well, or pay them a livable wage, and the failure to deliver the  product we all paid for and bought with hard-earned money during a pandemic. Lift lines are out of control to the point where the majority of a day of “skiing” is spent standing in line at one of the few lifts open.

according to petition at Change.org (30,204 have signed so far)