At Stevens Pass, epic lines, not-so-epic times amid staff shortage

Skiers, snowboarders and employees blame owner Vail Resorts for a “dysfunctional” season. Management cites industry-wide issues.

Customers are demanding better treatment of resort employees and refunds of their season passes. An online petition, accusing the company of deceiving consumers in the name of profit, garnered about 20,000 signatures in just a few days this week. And since Christmas Day, at least a dozen people have filed consumer complaints against the resort with the state Office of the Attorney General.

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