No enforcement of safety or any rules, no working heat, no secure mail room in employee housing. no HR department to contact and lots of screw ups i.e. tax rates being entered wrong, hours missing from paychecks, significant delays in pay, certain departments hired with full-time hour expectations but then REQUIRED to work overtime and not able to request days off. way too big of a company and way overstaffed, and overpromising to guests/staff to not have employee support (HR functions outsourced to virtual company which take weeks to respond to urgent matters, if at all).
Advice to Management: Stop over promising guests and bringing in employees under false pretenses then act.
Unsafe vehicles, drivers forced into overtime, management fails to protect drivers.
Wage is low; don’t care about employees; overtime because they don’t have enough employees.Vail Resorts Glassdoor reviews
What Vail Resorts employees are saying about Vail
Absolute unfair pay, no holidays, no support from management, no benefits unless employee is full time which is very rare.
No work/life balance, they don’t listen to local resort or community feedback, no consideration for local cultures & values, super corporate, no heart. Morale is terrible. Staff have no sense of ownership of their roles or the company. It feels like working for a faceless corporate overlord when skiing is supposed to be about fun. The company is hated by the local community. I was embarrassed to tell people I worked for them.
Really low pay considering how expensive food is in Vail. You will be exposed to the sun pretty much all day in most work areas so you have to bring your own sun screen. A few crappy management members will try to get you to come in on your days off for extra training or work, and will treat you poorly if you won’t, effectively mandatory overtime despite policies that state otherwise. Sick days are highly discouraged but everyone gets sick because they live in dorm-like conditions. Most of your coworkers will probably be nomad potheads with no goals in life (hence the stricter management protocols).
No room to grow in the company, no pay raise in 5 years, and new manager every season. The communication between different departments is nonexistent.
No work/life balance, unrealistic expectations and forced office fun; little to no diversity.Vail Reviews at Glassdoor.com
Horrible management, no work/life balance, no loyalty, horrendous pay.
“We need a skier’s Bill of Rights!”
We went up to Northstar for 4 days and could only ski for 1 day. 2 Of the 4 was simple conditions and being shut down for good reason (rain and unexpected amounts of snow). However, on the 4th day: New Years Day, the day AFTER 36 inches of fresh powder had been dumped on the mountain, we arrived early (lifts were to open at 9:am). We parked, we arrived at the Gondola, only to be informed that the Express Lift is Closed and would likely not open and then we were instructed to get on the gondola line, which was so long that it weaved down and around and back up to where we just were.Sean B. via Yelp
We have had the same problem with Northstar before: they are under staffed and this morning, the excuse was “our people can’t get here”. We need a skier’s Bill of Rights! They charge big money for blackout day tickets so that you can expect to get on the mountain during peak days. However, and once again, we felt like the customer doesn’t matter and the Vale group doesn’t take their responsibility seriously to get people on the mountain! That’s the business they are in!
I sat out two days waiting for this day and fought off the family who wanted to to go home rather than sit around saying “these will be the best conditions ever”. So why doesn’t the lifts open on the best day of skiing? I talked to a manager and said this: I said “You do realize that thousands of people have spent hundreds of dollars per person per day to enjoy skiing here today. It is Northstar’s business to provide safe and timely access to this beautiful day of perfect ski conditions. Do you realize that that’s the business you are in? The manager said – Do you know why we aren’t open? I said, because of lack of staff which happens here virtually all the time- he replied no, we have plenty of people, they just can’t get here. I said, with the money you are charging and all the costs for people to get here, you should have places for people to STAY HERE AND OPEN UP. He said- wait for it – ” We don’t have the resources to do that.” I said “I am done. We waited, got here, and now we are going to wait for two hours to wait for the gondola line to start which will be 2 hours minimum (that’s what they told us!) We
Are out of here. This resort sucks. Our friends arrived in Palisades and jumped on the slopes. What a waste of time and money.
“Epic pass is a money-grabbing scam”
Vail resorts is the worst company running multiple ski resorts!! Absolutely horrible! They declined my request to cancel my auto renew and basically live to just steal money from people!!! I’m tempted to file a class action lawsuit but debating if it will be worth my time!! The lines are stupid long constantly… can be our skiing or snowboarding for a full day and only get max 2-3 actual runs in… it’s quicker to hike the mountain than actually ride the lifts!!! DONT WASTE YOUR TIME AND MONEY WITH AN EPIC PASS THIS YEAR!!!!Daniel Ryan via Facebook.com
I just compared what I used to pay a few years ago for a specific ski resort before Vail took it over in 2020. Wow – didn’t realize what these guys are doing. The group has great resorts that we like a lot but will definitely be more conscious choosing where we travel to next time.Michael Livi via Facebook.com
I purchased tickets in advance to Paoli Peaks, to find out the day of that 12 of the 15 slopes were closed (only 3 open). I called over 10 times to speak with someone about canceling my tickets, but no human would answer a phone. I had to drive 2 hrs to speak with someone at the ski lodge. When arriving, even though I pre-purchased tickets that all claimed to “save time– don’t wait in line,” there were no signs explaining where to go; I still had to wait in the ticket line to speak with someone, who then sent me to guest services in a completely different part of the building. I used the restroom on the way to find it disgusting and out-of-date with no paper towels or driers working to dry my hands. The guest services manager said that a machine wasn’t working to blow fresh snow, so they had to close 80% of the slopes, while still charging people full price and not answering the phones because they were too busy. I’ll choose Perfect North from here on out.Eric Bivens via Facebook.com
Tried vailresorts epicpass this year. Their level of transparency was abysmal. Be sure to read the fine print before buying (if you can find it). No transfers, no refunds. You can upgrade, but it will cost you 200% of what you paid originally. 20% off on food/beverages? Only if it is a non-alcoholic beverage. They overpromise and don’t deliverRussell Huffman via Facebook.com
Nothing surprising from this company and it’s low rating when they hire lying, purple-haired pigs to work in dispatch. The way your employee treats people coupled with your low rating explains it all.Olena Pearson via Facebook.com
Bought lift tickets through epic pass. Ski school for my daughter and ski rentals. Had to cancel because of winter storm Elliott and the southwest debacle. No flights out of Texas. 25,000 flights cancelled. Couldn’t make the trip. Spent over 1,200 on the trip. Zero refunds. Nada. Because my house wasn’t inhabitable I couldn’t get a refund. Unbelievable. No compassion. Zero common sense.Donnie Elliott
Let’s get this straight. Vail Resorts does not care about its customers. All they care about is money. The internet is riddles with people talking about the many deceptive business practices Vail Resorts engages in. These policies are absolutely abhorrent and border on theft, if you and I were to do it.Todd Chamberlin via Facebook
They show absolutely no empathy towards their loyal customers at all and as such do not care about retaining customers. They will simply cycle onto the next sucker and screw them next. That is their bottom line business, please stay clear if you can, there are other friendlier ski resorts to ski or snowboard at that actual care about you as a person.
Worst customer support of all time. If you can actually get someone on the phone, good luck with them being able to resolve any issues or actually help.Kimberly Paige Buchanan via Facebook.com
Source: Vail Resorts reviews on Facebook