“The resort has gone downhill”

We have been coming to north Star for many years and have been season pass holders for years as well. The resort has gone downhill over the past 3 years and they no longer appropriately value their customers. Try calling customer service and stay on hold for 1 hour with no option to mute the voice message that sounds every 30 seconds. Simple consideration for their customers that hold for long wait times. They pack the mountain, charge full price, and don’t open up the backside. We don’t mind paying the high prices if the experience that they provide matches the prices. Will be getting passes to Palisades (formerly Squaw Valley) next year.

Justin Gill (via Google review)