“Vail resorts & specifically Northstar are horrible”

Vail resorts & specifically Northstar are horrible! We came up to ski for the day. We are family of 4 & have a 14 year old disabled son & a 17 year old snowboarder. The plan was that I would ski with the 17 year old & my husband would hang back with our disabled son. When we arrived to the resort my special needs son would not let me out of his site. My husband & I decided to switch places. He was going to ski with our older son & I was going to hang back. So as my husband was getting on the gondola they confiscated the past because his picture did not match. We had no idea that the passes were non-transferable. We figured we had two skiers and two passes. It is written in the smallest possible letters on the back of the card which why would you even think to look there? When we explained our situation to the resort they were not only rude but had zero compassion for our situation. We were treated awfully!!! I will stick with the small non corporate ski resorts where they tend to treat people with respect & don’t belittle them, especially during a difficult situation.

Carmen Petti via Onthesnow.com

From the team: Yep, the whole Vail’s idea with “epic pass” is to sell as many passes as possible and cancel/revoke/suspend/etc as many passes as possible as well. The Vail & Northstar gestapo is making sure that stupid rule is enforced so their CEO gets her $6M+ bonus.