“Worst hotel experience of my life”

I had reserved Northstar hotel for 9 days in January of 2021. I wanted to leave one day early on a PACKED weekend. The resort refused to give me a refund for one last day. PLUS, they charged me extra $179 for miscellaneous expenses. I called them 5 times to get an explanation on what but they make it impossible for me to reach a live person.

This hotel totally rips off the customers to the maximum allowed.

JinJJa012 via Tripadvisor

Vail Epic Fail

My kids and I have been skiing CB, Breck, Park, Copper and Vail for over 30 years. Last year I bought 19 Epic Passes on my account alone. The season ended early, i was supposed to get credit. Got nothing, have been trying since to get a live person. I bought 6 more full Epic Passes this year, was on hold for hours, only to be hung up on. Today booking starts, the dates i want show booked or unavailable, in fact all dates show book or unavailable up and until 8th of Dec. I thought buying passes gave me the ability to board/ski from 11/22 to 12/8. i have my entire family going for 11/19 to 12/1 and not i can’t get a date on CB mountain, and been on hold (after being in the online que for 2 hours, then being told to call “NOW”) twice to book 20 days in Breck for Xmas, only to be hung up on after 39 minutes, and 43 minutes respectively. This is a terrible brand experience. Not to mention a huge waste of thousands of dollars. At least we will enjoy the town, if not the mountain. Not a single person to speak to about any of this either.

jimwL9849ZU via Tripadvisor

“Terrible business. Not to be trusted”

Northstar Resort cancelled our hotel reservation 6 days before ski week due to “overbooking”. They did not offer to compensate us for any future stays. The only thing they offered was to let us have a $1700/night room which was ridiculous and way out of our budget. Due to their ineptitude, we had to cancel our entire trip. They took no responsibility for their mistake and in to make matters worse, they charged us IN FULL the day before they cancelling our room. I had to chase them down for the refund. They are a terrible and unreliable business that has no consideration for its customers. Do not book a room here.

seddiek via Tripadvisor

Vail Resorts is so short-staffed it is cutting hours at Boston Mills, having ski instructors operate lifts.

“According to a letter posted to Boston Mills’ social media pages, staff from all three resorts are being pulled in to get Boston Mills open, and staff are being cross trained to help run the ski lifts.”

“Vail Resorts is advertising online for ski lift operator positions as well as retail and food jobs at $11.25 an hour.”

Source: MSN.com

Customers Demand Better Treatment of Workers as Vail Resorts Blames Pandemic for Struggles.

Parking issues and long chairlift lines at the Stevens Pass ski resort east of Everett are among the issues that have been reported by customers, some of whom are now demanding partial refunds for their season passes.

In an online petition first reported by The Herald that has received more than 28,000 signatures, Jeremy Rubingh criticizes Vail Resorts, which purchased the Stevens Pass ski resort in 2018, for “the mismanagement of the ski area, the failure to treat employees well, or pay them a livable wage, and the failure to deliver the product we all paid for and bought with hard-earned money during a pandemic.”

Source: MSN.com

Man Hurt in Ski Lift Incident at Vail’s resort

“Terrified witnesses recalled seeing a chair on the ski lift falling to the ground at Wildcat Mountain Saturday afternoon. First responders rushed to help the man before taking him away in an ambulance.

“He was conscious, but he wasn’t very talkative,” Jeff Doughty said.

It wasn’t clear from the initial information released by Vail Resorts what happened to the 22-year-old or what condition he was in after being taken to Androscoggin Valley Hospital.

All the people on the Snowcat Triple ski lift when the incident took place were unloaded by about 1:35 p.m., and the lift will be closed during the investigation, Vail Resorts said.

Vail Resorts owns Wildcat Mountain, in Pinkham Notch.”

Source: MSN.com

“Vail Resorts is a scam”

They pretend to offer you covid insurance, but it is basically a scam. They claim you can skiing confidence, but then refuse refunds, credits, or pass extensions. Customer service will not tell you why.

Mark Vickery via Facebook

My elderly dad skied no days because of Covid – unable to vaccine til April. They refused to give him any money back. They only care about their bottom line.

Elise Kristi via Facebook

Just discovered that for 2 consecutive seasons I have been charged for someone’s pass that I went skiing with nearly 6 years ago. She has somehow been authorized on my auto-renewal card and Vail says that they have no means for reversing the charge. They told me that the only option would be that I contact this person, whose contact info I do not have, and have her provide a new card number for her account.

I NEVER authorized her to be on my policy, I was never given any paperwork to sign or info to provide. Simply put, someone mad it onto my account and could authorize my credit card without my knowledge or consent. This is unlawful. Their final solution, dispute the charge through my CC company.

Rene Rabbitt via Facebook

Horrible customer service, 0 public safety planning, liberal run organization. Staff hate working there.

JD Sellers via Facebook

This is an Epic Pass Holder Group Action Alert

While every industry has been impacted by the pandemic, Vail Resort’s failure to operate their ski areas, compensate with a livable wage, and provide the product we all paid for, has made it clear that this is a Vail Resorts problem, not a covid-19 problem. By comparison, every other ski resort in every state Vail Resorts operates has been able to open their terrain and run lifts.

via Change.org

“Worst ski experience ever.”

Worst ski experience ever. If you like waiting in long lines for lifts and dining come on down. 30 minute lift lines and they continue to sell ski passes at the base. Lots of snow but 30% of mountain open making congestion all the worse. After buying 5 epic passes per year for 10+ years I am done. Ikon or mountain collective here we come.

Leonard Feiner via Facebook

This democratic run joke of a company has ruined the resorts it’s taken over in the Poconos. They don’t have enough workers. You know why? Because they’re requiring employees to be vaccinated. They refused to hire my 15 yo son bc we won’t get vaccinated due to religious reasons. When they hired 2 of his friends who got vaccinated. I smell a lawsuit.

Amie Amc via Facebook

Vail sold thousands of Epic Local passes good at Stevens Pass in Washington. They weren’t willing to pay market wages, so couldn’t hire enough staff to open the mountain. During peak ski season between Christmas and New Year’s, they opened less than 40% of the ski area because of staffing shortages. They are stealing from people who paid in advance for season passes.

John Bravenec via Facebook

“Vail has to be one of the worst run companies I’ve ever seen.”

Vail has to be one of the worst run companies I’ve ever seen. They pay their employees far less than competitors, and then blame anyone but themselves when they don’t have enough workers to operate the mountains that all of us paid thousands of dollars for passes on. They don’t care, they already have everyone’s money. I know Stevens Pass in Washington, at some point only 1 of the chairlifts was being operated by the lifts department, the rest were being run by other departments like rentals and ski school, simply because they couldn’t find enough suckers to work for their pitiful wages. I’ve heard from instructor friends that they went from 6 people per instructor, to an unlimited number of people per instructor, and my friend had 17 kids in her class. I can walk from my condo to the gondola in Vail, and next year I plan on driving to Copper Mountain and getting an Ikon pass instead. Vail Mountain is great, but the company that runs it can’t go bankrupt soon enough. Maybe then someone else will step in and actually run things the way they used to be.

Tommy Newnes (via Facebook)