“Extremely dated resort”

The particular unit we rented was extremely dated. Comforters were made into the bed under sheets and mine had oatmeal or something all over it. Furniture in living area was all torn up.(leather)

Susan

Too expensive for being old. We did not stay in the main resort, there were only 2 restaurants open and in one you had to make reservations. The pizza place packed and waiting 1 hr for pizza.

Mariana

The staff were unhelpful. I asked for assistance a few times by Phone email and no response. The tvs in the rooms did not work, there was a long winded explanation of how they worked, which did not actually work. Non of the shops were open and food and drink was expensive but a free bus ride, which no one was told about, on arrival, meant you could go to the supermarket and buy things cheaper

Lain

We had a mix of rooms it took hours to check in. Staff didn’t follow thru on getting keys to us they committed too. Floors were dirty. Beds were not comfortable.

Ellington

This was my third stay and I was really disappointed with the apartment I was assigned. The whole place needed a serious update. I was a little grossed out by the bathtub and the curtain shower to be honest. I understand that each apartment has its own decoration as they are privately owned, but it was a big step down from the apartment I stayed in last time. I also had a family upstairs that was very very loud and constantly running.

Silvia

They need to start remodeling there units. It’s time. Bathrooms, tubs and interiors need a major update

Antranig

Top bunk bed missing sheets and ladder. Smelled very stuffy in the house. Staff very unhelpful when we ran into an issue (at the village)

Alisha

Property is run down. Main element on stove would not light, dining room light not working, bathroom electric outlet not working. Property reviews said it was steps from the ski lifts, but actually you have to take a shuttle bus.

Stephen

Soon as you walk in you’re greeted with bugs crawling all over the floor and furniture.

Shashi

Service to get fans was a hassle, and one condo was about 3 miles away and was not cleaned had webs, lights not working, window screens were missing and no regular coffee. Very hot and no fans worked. Our family was not comfortable.

Reginajo

Not in village like booking showed. Bare minimum with amenities, towels etc. paying to get in pool. Was not that impressed with property

Monica

Dishwasher wasn’t working. We had to evacuate the room in a snow storm for maintenance. Lodging was not prepped before we arrived.

Roger

The 2nd bathroom was tiny and the shower head was not doable for a proper shower. The temp in the bedrooms was not consistent and blowing in one direction only. The TV screen was small. Everything was dated.

Lai

Source: Booking.com

Poor grooming, hard to get to lifts, overall mismanaged

Having been a season pass holder for nearly 20 years I have seen the changes. Great mountain but since Vail took over and the aftermath of the pandemic there are troubles everywhere. Five feet of new snow for December 2022 and they cannot groom the mountain. Did you are an intermediate or beginner you will be on the same runs everyday. If you are here only for a day, well not so bad. Why can’t they groom one new run a day? Pretty easy, but they do the same ones just about everyday. And why does it take days to open the backside. It’s crazy. Either Vail resorts want to save money with limited staffing ie. less operations or they just cannot hire enough people. They should let their customers know what’s going on.

Rick Hirshberg via OnTheSnow.com

“Waiting and waiting and waiting”

Let me start with the parking lot first. Arrived at the parking lot at 9:39 am. Then, wait for the Shuttle bus for 1 hour and 40 minutes. Finally
got to the first lift and waited 25 minutes. The second lift waited for 35 minutes. The third lift (Comstock) waited for 1 hour 20 minutes.
Finally got to the top of the Mountain at 1:45 pm. Waiting and waiting and waiting..

Ray Fang via OnTheSnow.com

“The resort seems to be mismanaged”

The resort seems to be mismanaged. Visited December 17-22. Unbelievable lift lines (20 minutes throughout the day). Plenty of snow, but only a few runs open. Backside closed. New app for shuttle buses doesn’t work, and again, very long (20-30 mins) wait for transportation around the resort. Many stores in the Village are shuttered. This is our long-time home resort and it’s depressing to see what Vail is doing to it!

Kathleen Forni via OnTheSnow.com

Source: OnTheSnow.com

“Worst resort I’ve been to”

Worst resort I’ve been to (and I have been to a good number Europe and North America)

Arrived at 830 to parking lot (furthest one as uppers were already full ) and didn’t actually ski until 1045. Line to park. Line to bus. Bus had line of traffic to reach resort. Long walk to gondola. Long line for gondola. Line for next lift (and lift after) as zephyr was spinning but closed … fortunately being on epic .. meant didn’t need wait lift ticket line also and drop what ever ridiculous sum of money for day pass only to stand around waiting. I don’t believe I’ve ever waited so much except at Disney as young kid. Every ski area I’ve been to: arriving at 830 means downhill action by 915 at latest.

In short: terrible logistics and designed resort. Not going to pay to stand around. And even when skiing : I’ve had more fun at east coast 1000 ft verticals ski areas.

First time and last visit. And after reading lots of other reviews: seems many others feel the same. Assuming the good reviews are from beginning skiers or paid resort fanboys/moms

Chimpsey Powers via Google reviews

“I’m confused by this place”

I’m confused by this place. Everything is so nice at surface but the bed literally fell apart at bed time and it was too late to get help. Concierge tried to replace us but not able to. Didn’t wanna bother manager at midnight. Were told we’d be taken care of after the fact. Still waiting. Someone knocked two different times in the morning despite us getting late check out. I also think the pool/hot tub closes too early. They could stay open at least until 10 but it’s 9. Pool table is sadly over worn. Didn’t get a chance to play ping pong before it closed. One of the hot tubs was closed when we got to it but front desk didn’t tell us in advance. Kind of a mixed bag.

Danika Sonsa via Google reviews

“Totally wasted my time for no reason”

My condo didn’t have a working stove, oven, microwave, garbage disposal, or dishwasher. I have been trying to contact the manager for a week and they are avoiding me and offer zero compensation. These condos are a huge rip off and they are totally inflexible about check ins. They make you wait for an email at exactly 4pm and front desk does nothing. I had my 6 month old and 2 year old and just had to sit in the parking lot for an hour while my room was clearly ready. Totally wasted my time for no reason.

Nicholas Young via Google reviews

“It is suppose to be quality and is not”

What to say… it is suppose to be quality and is not. it is very expensive (i’m used to it so that is not the point) . The chalet itself is beautiful and same for the landscape. Service is horrible! The don’t know how to handle it keep forgetting and making mistakes. Food is just average. Wine list is …we are out of this and our of tnat. Don’t try to go in the pool is to small and over crowded…and they really don’t care…the anser is seat there and queue… the lake club is an highlight…besides the absurd daily rate and stupid closing hour at 4 pm…best sunset time. So…sorry man this is a joke place wont see me ever again.

Alvise Fontana Z via Google reviews

“Bait and switch”

This is my first ever review, i believe. I made a reservation with American Express to stay at Northstar California Resort. I needed to make a change / extend my time of our stay to our reservation and so I called the resort directly, they couldn’t make the change, I had to do it with American Express, which is fine. But in this conversation they stated “do you know we do not have air conditioning”? This is something that American Express and Northstar failed to mention in their advertising of the room/property. Seems a bit Bait and switch…so i get to find this out when I arrive with my 85 year old mother and my husband who has major allergies, I contact American Express to cancel, which they stated it was a no cancellation policy for this resort. Which was fine until they omitted very important information about their resort and the room. American Express called the resort on my behalf and spoke to the Manager, which stated to them they should “Open a Window”. And will not refund my money.

I will write a review everywhere I can and write a letter to everyone in their management I can, And NO i have never written a negative review. This a true and accurate review .

Amber D via Google reviews

“Thank you for ruining our trip”

Paid over 2k for a weekend time with 2 kids and got kicked out of every single place to sled. Apparently people with kids are not welcome there. Thank you for ruining our trip and breaking hearts of my 2 kids.

Rumaysa Noman via Google reviews

Source: Google reviews

“Overcrowded and unsafe”

Jan 2022

Used to be a fantastic place to ski (it has a lot of fantastic WIDE cruiser trails) before Vail took over. Now, it is:
– Very Overpriced
– Unbelievably time-consuming just to get to the first ski-lift (unless you are staying at a ski-in/ski-out place, which will cost lots of $$)
– Most importantly, UNSAFE (i got hit HARD by a super reckless snowboarder on a Green run when i was skiing with my 6 year old niece who was learning how to ski, near the bottom of the mountain. I reported it, but Vail & Northstar only care about how many tickets they can sell, it doesn’t matter that the mountain is dangerously overcrowded and that some people only care about going as fast as they can, even on super-crowded beginner runs)
I’m done with Vail.

Source: tripadvisor.com

Way too crowded. Not safe

Jan 2022

Way too crowded the past couple weekends to the point of almost being unsafe… not enjoyable.

Experts ruin it for the beginners and zoom around causing accidents. Along with untamed children running around everywhere. Absolute zoo. Poor food to boot.

Source: tripadvisor.com

“Avoid This Disastrous, Overhyped Property”

Small, outdated rooms. It’s like a Motel 6 with fake pine paneling. Dirty, Dingy and Depressing. Avoid

Source: tripadvisor.com

“Prepare to part with your wallet. Ski resorts are greedy”

A lift ticket is already over $130 for a SENIOR or a TEEN, and then they gouge you with $25/day parking unless you want to wait for a shuttle from the hinterlands. A “cup of soup” sized bowl of vegetarian chili is $16!! And a locker is $15 to rent. We are already paying premium to ski, and it feels like consumer rape with the resort charging these exorbitant fees.

Source: tripadvisor.com

“Getting to a ski lift, not to mention the top of the mountain, is really, really, really huge pain”… “..don’t be surprised if it takes 30-45 minutes..”

As others have mentioned, getting to a ski lift, not to mention the top of the mountain, is really, really, *really* huge pain. If you don’t have a plan for how to minimize the amount of time it takes to get up the mountain, don’t be surprised if it takes 30-45 minutes to do this on a *non*-holiday day, and at least twice as long during peak times like President’s Day weekend.

Source: tripadvisor.com

Vail Resorts reports skier visits are down for start of the season

“CEO acknowledges early-season challenges as company releases key metrics.

Vail Resorts reported Friday that its skier visits at its North American resorts from the beginning of the season through Jan. 2 are down 1.7% from the prior year, and down 18.3% compared with the same period in the 2019-20 season.

Season-to-date total lift ticket revenue, including an allocated portion of season pass revenue for each applicable period, was up 25.9% compared with the prior year and down 4.6% compared with the 2019-20 season.”

Source: Chris Dillmann/Vail Daily

Vail Resorts offers end-of-season bonus as ski areas struggle through labor crisis

“Ski resorts are struggling with COVID-ravaged workforces and swelling crowds. Vail Resorts promises workers a $2-an-hour bonus as it weathers a labor crisis, a potential strike by Park City ski patrollers and a declining stock price.”

“And Wall Street appears to be noticing the struggle. Vail Resorts’ stock peaked at $372.51 in early November, a month before the company reported selling 2.1 million advance tickets and season passes and told investors it had $1.5 billion in cash on hand for new acquisitions. Now Vail Resorts is trading around $300. “

via ColoradoSun

Northstar Sucks blog is getting online attention

Googling for “Northstar sucks” lists our blog at #1 position at the first page. Looks like people are googling for Northstar reviews quite a lot these days.

NorthStar Sucks | VailEpicFail google results

Country-wise the traffic looks pretty diverse:

Hopefully this will help Northstar (and Vail Resorts in general) start addressing the issues they have ignored for years. Right, Deirdra Walsh?

“Vail Resorts is a scam”

They pretend to offer you covid insurance, but it is basically a scam. They claim you can skiing confidence, but then refuse refunds, credits, or pass extensions. Customer service will not tell you why.

Mark Vickery via Facebook

My elderly dad skied no days because of Covid – unable to vaccine til April. They refused to give him any money back. They only care about their bottom line.

Elise Kristi via Facebook

Just discovered that for 2 consecutive seasons I have been charged for someone’s pass that I went skiing with nearly 6 years ago. She has somehow been authorized on my auto-renewal card and Vail says that they have no means for reversing the charge. They told me that the only option would be that I contact this person, whose contact info I do not have, and have her provide a new card number for her account.

I NEVER authorized her to be on my policy, I was never given any paperwork to sign or info to provide. Simply put, someone mad it onto my account and could authorize my credit card without my knowledge or consent. This is unlawful. Their final solution, dispute the charge through my CC company.

Rene Rabbitt via Facebook

Horrible customer service, 0 public safety planning, liberal run organization. Staff hate working there.

JD Sellers via Facebook

This is an Epic Pass Holder Group Action Alert

While every industry has been impacted by the pandemic, Vail Resort’s failure to operate their ski areas, compensate with a livable wage, and provide the product we all paid for, has made it clear that this is a Vail Resorts problem, not a covid-19 problem. By comparison, every other ski resort in every state Vail Resorts operates has been able to open their terrain and run lifts.

via Change.org