Worst resort I’ve been to (and I have been to a good number Europe and North America)Chimpsey Powers via Google reviews
Arrived at 830 to parking lot (furthest one as uppers were already full ) and didn’t actually ski until 1045. Line to park. Line to bus. Bus had line of traffic to reach resort. Long walk to gondola. Long line for gondola. Line for next lift (and lift after) as zephyr was spinning but closed … fortunately being on epic .. meant didn’t need wait lift ticket line also and drop what ever ridiculous sum of money for day pass only to stand around waiting. I don’t believe I’ve ever waited so much except at Disney as young kid. Every ski area I’ve been to: arriving at 830 means downhill action by 915 at latest.
In short: terrible logistics and designed resort. Not going to pay to stand around. And even when skiing : I’ve had more fun at east coast 1000 ft verticals ski areas.
First time and last visit. And after reading lots of other reviews: seems many others feel the same. Assuming the good reviews are from beginning skiers or paid resort fanboys/moms
“I’m confused by this place”
I’m confused by this place. Everything is so nice at surface but the bed literally fell apart at bed time and it was too late to get help. Concierge tried to replace us but not able to. Didn’t wanna bother manager at midnight. Were told we’d be taken care of after the fact. Still waiting. Someone knocked two different times in the morning despite us getting late check out. I also think the pool/hot tub closes too early. They could stay open at least until 10 but it’s 9. Pool table is sadly over worn. Didn’t get a chance to play ping pong before it closed. One of the hot tubs was closed when we got to it but front desk didn’t tell us in advance. Kind of a mixed bag.Danika Sonsa via Google reviews
“Totally wasted my time for no reason”
My condo didn’t have a working stove, oven, microwave, garbage disposal, or dishwasher. I have been trying to contact the manager for a week and they are avoiding me and offer zero compensation. These condos are a huge rip off and they are totally inflexible about check ins. They make you wait for an email at exactly 4pm and front desk does nothing. I had my 6 month old and 2 year old and just had to sit in the parking lot for an hour while my room was clearly ready. Totally wasted my time for no reason.Nicholas Young via Google reviews
“It is suppose to be quality and is not”
What to say… it is suppose to be quality and is not. it is very expensive (i’m used to it so that is not the point) . The chalet itself is beautiful and same for the landscape. Service is horrible! The don’t know how to handle it keep forgetting and making mistakes. Food is just average. Wine list is …we are out of this and our of tnat. Don’t try to go in the pool is to small and over crowded…and they really don’t care…the anser is seat there and queue… the lake club is an highlight…besides the absurd daily rate and stupid closing hour at 4 pm…best sunset time. So…sorry man this is a joke place wont see me ever again.Alvise Fontana Z via Google reviews
“Bait and switch”
This is my first ever review, i believe. I made a reservation with American Express to stay at Northstar California Resort. I needed to make a change / extend my time of our stay to our reservation and so I called the resort directly, they couldn’t make the change, I had to do it with American Express, which is fine. But in this conversation they stated “do you know we do not have air conditioning”? This is something that American Express and Northstar failed to mention in their advertising of the room/property. Seems a bit Bait and switch…so i get to find this out when I arrive with my 85 year old mother and my husband who has major allergies, I contact American Express to cancel, which they stated it was a no cancellation policy for this resort. Which was fine until they omitted very important information about their resort and the room. American Express called the resort on my behalf and spoke to the Manager, which stated to them they should “Open a Window”. And will not refund my money.Amber D via Google reviews
I will write a review everywhere I can and write a letter to everyone in their management I can, And NO i have never written a negative review. This a true and accurate review .
“Thank you for ruining our trip”
Paid over 2k for a weekend time with 2 kids and got kicked out of every single place to sled. Apparently people with kids are not welcome there. Thank you for ruining our trip and breaking hearts of my 2 kids.Rumaysa Noman via Google reviews
Source: Google reviews