Tag: VailEpicFail

Vail Resorts company reviews – Part-I

They get you with the salary, then come the 50+ hour weeks.

You get to work at the base of a terribly run company and mountain. Have fun busting you butt and not being able to enjoy your life.

Low pay, Terrible Communication, Never set up for success, No housing for employees

Advice to Management: Quit

Store Manager in Vail, CO (via Glassdoor)

Cons vastly outweigh the benefits.

Poor pay and benefits. Understaffed. Lack of HR department. Expensive/impossible to afford living near the mountains. Corporate bureaucracy at its finest… constant reorganizations and lack of basic support. No control or decision making power at the local level.

Content Specialist (via Glassdoor)

Poor Compensation

Poor compensation and we have to endure the complaints. Never work here. Terrible compensation for seasonal employees

Lift Operator in Beaver Creek, CO (via Glassdoor)

Grossly Irresponsible

Destroying the planet, ruining towns/communities, Putting lives in danger

Retail (via Glassdoor)

“Vail Resorts stiffs Epic pass holder insurance policy purchasers”

Vail Resorts is a terrible company. I bought an Epic Pass for this 2021 -2022 season, and with the purchase I also purchased their insurance policy to cover several contingencies a 76 year old may encounter, especially medical. Unfortunately I was bitten by a mosquito with West Nile Virus, nearly died, and am slowly recovering my ability to walk. Skiing is out of the question. Vail Reservations referred me to their claims processor, ACM. They flat out stone-walled me for weeks. Vail’s executive management has completely isolated themselves from customers. You cannot contact anyone in Broomfield by phone or email. Their culture will eventually catch up with them.

Charles043 (via Tripadvisor)

“Vail Resorts – EPIC FAIL! THE ABSOLUTE WORST!”

WORST BUYING EXPERIENCE EVER!! BAR NONE!!!

We decided to take a combined family vacation with my sister and her family and go skiing this Christmas. I went online to purchase some epic passes for everyone. Something that should have bee a 15-20 minute exercise. I started in mid-October, today is November 30th – and we still do not have passes. Everything has been paid for, all photos have been upload, all liability releases have been signed – and nothing. In fact, I just received an email from epic pass over the weekend telling me that “action was required” and that I needed to upload photos and sign releases…?! Both of which have been done for at least 3-4 weeks (and I logged into my account to confirm it). So I did what most people would do, I attempted to call and straighten it out – LOL – forget that. You cannot get ANYONE on the phone. NO ONE – ANYWHERE. PERIOD. How can a company operate like that??? So I moved to the chat function on their website – it’s no better than the phone. I was 700th in line with an estimated wait time of 5.5 hours. Now maybe there are people out there that have nothing better to do for 5.5 hours – but I’m not fortunate enough to be one of them. PLEASE – DO NOT BUY FROM EPIC PASS OR VAIL RESORTS. YOU’VE BEEN WARNED.

U1858PBmattb (via Tripadvisor)

Over 25,000 people sign petition accusing Vail Resorts of consumer harm

SKYKOMISH, Wash. — A petition on change.org that accuses Vail Resorts of violating the Washington Consumer Protection Act with its mismanagement of the Stevens Pass ski area has collected over 25,000 signatures.

https://townlift.com/2021/12/over-15000-people-sign-petition-accusing-vail-resorts-of-consumer-harm/amp/

From the editor: The petition has over 31,293 signatures by now and counting.

Both Katz and Lynch should be fired.