Rental condo – wrong key. No one cares

I came here for a wedding and rented one of the condo.  It was very disappointing the code they gave did not work and no one answer at the front desk.  I found they had sent us the wrong code. The manger Bridgette  on duty was very rude and not helpful at all. I will never stay there again and I have told my friends the same.

Sydney M. (via Yelp)

“Vail Resorts stiffs Epic pass holder insurance policy purchasers”

Vail Resorts is a terrible company. I bought an Epic Pass for this 2021 -2022 season, and with the purchase I also purchased their insurance policy to cover several contingencies a 76 year old may encounter, especially medical. Unfortunately I was bitten by a mosquito with West Nile Virus, nearly died, and am slowly recovering my ability to walk. Skiing is out of the question. Vail Reservations referred me to their claims processor, ACM. They flat out stone-walled me for weeks. Vail’s executive management has completely isolated themselves from customers. You cannot contact anyone in Broomfield by phone or email. Their culture will eventually catch up with them.

Charles043 (via Tripadvisor)

“Vail Resorts – EPIC FAIL! THE ABSOLUTE WORST!”

WORST BUYING EXPERIENCE EVER!! BAR NONE!!!

We decided to take a combined family vacation with my sister and her family and go skiing this Christmas. I went online to purchase some epic passes for everyone. Something that should have bee a 15-20 minute exercise. I started in mid-October, today is November 30th – and we still do not have passes. Everything has been paid for, all photos have been upload, all liability releases have been signed – and nothing. In fact, I just received an email from epic pass over the weekend telling me that “action was required” and that I needed to upload photos and sign releases…?! Both of which have been done for at least 3-4 weeks (and I logged into my account to confirm it). So I did what most people would do, I attempted to call and straighten it out – LOL – forget that. You cannot get ANYONE on the phone. NO ONE – ANYWHERE. PERIOD. How can a company operate like that??? So I moved to the chat function on their website – it’s no better than the phone. I was 700th in line with an estimated wait time of 5.5 hours. Now maybe there are people out there that have nothing better to do for 5.5 hours – but I’m not fortunate enough to be one of them. PLEASE – DO NOT BUY FROM EPIC PASS OR VAIL RESORTS. YOU’VE BEEN WARNED.

U1858PBmattb (via Tripadvisor)

Over 25,000 people sign petition accusing Vail Resorts of consumer harm

SKYKOMISH, Wash. — A petition on change.org that accuses Vail Resorts of violating the Washington Consumer Protection Act with its mismanagement of the Stevens Pass ski area has collected over 25,000 signatures.

https://townlift.com/2021/12/over-15000-people-sign-petition-accusing-vail-resorts-of-consumer-harm/amp/

From the editor: The petition has over 31,293 signatures by now and counting.

Both Katz and Lynch should be fired.

Oversold Overpriced tickets

They over sell lift tickets that are already over priced then don’t have enough parking and if you’re lucky enough to get in you can fit in 2-3 runs and buy a $45 dollar hot dogs. The guest services were also rude as when I tried to refund my ticket as we couldn’t park!

Stephanie L. (via Yelp)

From the editor: Kirsten Lynch (who is the CEO of Vail and responsible for day-to-day operations, according to her profile and the article at Aspentimes.com), you are very proud of the increased sales, are you not?

Kirsten and Rob! We think you could shove your “success”. You are complete failure.

Permanent crowds are everywhere at Northstar

https://www.reddit.com/r/tahoe/comments/ltuw2p/northstar_saturdays/

Hours spent in lines is a typical experience at Northstar.

Typical skiing day at Northstar

This is why I’m giving up going to Northstar. I just go to my local DMV instead. Less driving, close parking, shorter lines!

22percentmilk (via Redit)

How the f*ck could anyone find this enjoyable?

Jetsgopro (via Reddit)

“This is not a good place.. Very badly managed and horrible customer service.”

Very badly managed and horrible customer service.  As walk-in for rental equipment at 9am, our group was told by staff that there was a three hour wait and we received text confirming we were 15th in line. Couldn’t drive back to town for rental alternatives because parking lots and shuttles were too full/slow.  Three hours later and no additional text we inquired and were told that they had lost our reservation.  By that time it was too late to use full day lift tickets that we’d bought the previous night so at suggestion of Information staff we called Northstar management (530-562-1010, option 3) and were adamantly told that Northstar does not offer half day tickets.  We then stood in ticketing line for an hour and told by staff that, contrary to management’s assertion, half day tickets were available. By then it was too late to get rentals and wait in the first gondola line:  total loss of the day without any concession offered by any of the many Northstar representatives we talked with.

To me this is not a good place for people new to boarding/skiing and I would not recommend it to anyone.

Louis B. (via Yelp)