“This is not a good place.. Very badly managed and horrible customer service.”

Very badly managed and horrible customer service.  As walk-in for rental equipment at 9am, our group was told by staff that there was a three hour wait and we received text confirming we were 15th in line. Couldn’t drive back to town for rental alternatives because parking lots and shuttles were too full/slow.  Three hours later and no additional text we inquired and were told that they had lost our reservation.  By that time it was too late to use full day lift tickets that we’d bought the previous night so at suggestion of Information staff we called Northstar management (530-562-1010, option 3) and were adamantly told that Northstar does not offer half day tickets.  We then stood in ticketing line for an hour and told by staff that, contrary to management’s assertion, half day tickets were available. By then it was too late to get rentals and wait in the first gondola line:  total loss of the day without any concession offered by any of the many Northstar representatives we talked with.

To me this is not a good place for people new to boarding/skiing and I would not recommend it to anyone.

Louis B. (via Yelp)