“This was such a bummer.”

This was such a bummer. They canceled operations today, and I get that they had to do that because of weather. But I purchased my lift ticket and bike rentals days in advance, so they had my contact information and email address… Wouldn’t it be incredibly easy – and really appropriate – to send a quick email informing that operations were closed today?

It would take them no time at all to have done this. (It can and should be as simple as an automated email!) Instead, I drove an hour and a half each way, only to find out when I arrived that they had long ago made the decision to close, and just never bothered to inform everyone they took advance payments from.

It’s 2021. This would’ve been so easy to implement. This was really, really bad and left a bad taste in my mouth. Again, it’s not the closing that’s such a bummer – it’s the total neglecting to do the right thing and let all the prepaid customers know not to bother driving up.  

If either the rental office or the lift ticket office had done this, this all could’ve been solved in advance, but neither business bothered. Skipping out on the absolute basics like this and forgetting about the customers has really turned me sour on Northstar altogether.

Eric B. (via Yelp)

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