“The service is terrible here at Northstar”

The service is terrible here at Northstar. The check in time is at 4pm.  They do t really care if you arrive early.  We came early due to an activity and want to drop off our luggage at the room. We asked them to accommodate an earlier check in.  After waiting two hours since 11am, they asked us to continue to wait till 4pm.  I have not been to a hotel that makes no efforts to accommodate their customers who arrive early.   For an expensive hotel, it is very surprising.  Given the checkout time is 10am, it will take them 6 hours to clean and get the room ready!

Sophie W. (via Yelp)