Tag: season pass

“Epic pass is a money-grabbing scam”

Vail resorts is the worst company running multiple ski resorts!! Absolutely horrible! They declined my request to cancel my auto renew and basically live to just steal money from people!!! I’m tempted to file a class action lawsuit but debating if it will be worth my time!! The lines are stupid long constantly… can be our skiing or snowboarding for a full day and only get max 2-3 actual runs in… it’s quicker to hike the mountain than actually ride the lifts!!! DONT WASTE YOUR TIME AND MONEY WITH AN EPIC PASS THIS YEAR!!!!

Daniel Ryan via Facebook.com

I just compared what I used to pay a few years ago for a specific ski resort before Vail took it over in 2020. Wow – didn’t realize what these guys are doing. The group has great resorts that we like a lot but will definitely be more conscious choosing where we travel to next time.

Michael Livi via Facebook.com

I purchased tickets in advance to Paoli Peaks, to find out the day of that 12 of the 15 slopes were closed (only 3 open). I called over 10 times to speak with someone about canceling my tickets, but no human would answer a phone. I had to drive 2 hrs to speak with someone at the ski lodge. When arriving, even though I pre-purchased tickets that all claimed to “save time– don’t wait in line,” there were no signs explaining where to go; I still had to wait in the ticket line to speak with someone, who then sent me to guest services in a completely different part of the building. I used the restroom on the way to find it disgusting and out-of-date with no paper towels or driers working to dry my hands. The guest services manager said that a machine wasn’t working to blow fresh snow, so they had to close 80% of the slopes, while still charging people full price and not answering the phones because they were too busy. I’ll choose Perfect North from here on out.

Eric Bivens via Facebook.com

Tried vailresorts epicpass this year. Their level of transparency was abysmal. Be sure to read the fine print before buying (if you can find it). No transfers, no refunds. You can upgrade, but it will cost you 200% of what you paid originally. 20% off on food/beverages? Only if it is a non-alcoholic beverage. They overpromise and don’t deliver

Russell Huffman via Facebook.com

Nothing surprising from this company and it’s low rating when they hire lying, purple-haired pigs to work in dispatch. The way your employee treats people coupled with your low rating explains it all.

Olena Pearson via Facebook.com

Bought lift tickets through epic pass. Ski school for my daughter and ski rentals. Had to cancel because of winter storm Elliott and the southwest debacle. No flights out of Texas. 25,000 flights cancelled. Couldn’t make the trip. Spent over 1,200 on the trip. Zero refunds. Nada. Because my house wasn’t inhabitable I couldn’t get a refund. Unbelievable. No compassion. Zero common sense.

Donnie Elliott

Let’s get this straight. Vail Resorts does not care about its customers. All they care about is money. The internet is riddles with people talking about the many deceptive business practices Vail Resorts engages in. These policies are absolutely abhorrent and border on theft, if you and I were to do it.
They show absolutely no empathy towards their loyal customers at all and as such do not care about retaining customers. They will simply cycle onto the next sucker and screw them next. That is their bottom line business, please stay clear if you can, there are other friendlier ski resorts to ski or snowboard at that actual care about you as a person.

Todd Chamberlin via Facebook

Worst customer support of all time. If you can actually get someone on the phone, good luck with them being able to resolve any issues or actually help.

Kimberly Paige Buchanan via Facebook.com

Source: Vail Resorts reviews on Facebook

“Vail’s “Auto-Renew” policy is completely designed to entrap you and take your money”. DON’T “Auto-Renew”!

This company needs to be sued for being predatory, DONT click “Auto Renew” thinking your can just cancel it if you don’t want it. Their policies are completely designed to entrap you and take your money. You can’t be forced to buy something and I can’t believe this company wont work with you if you didn’t use your pass and don’t intend to.

I get that companies need to protect themselves from fraud, but if you make the process so specific and restrictive on purpose, then you are obviously trying to steal peoples money with their “terms and conditions” that you “agreed to”.

they need to be sued.

Catherine Cellini via Facebook

I was able to cancel my auto renew but only after it renewed. And of course they won’t issue a refund because I don’t have a “qualifying event”

Vinny Maronna via Facebook

EPIC pass misleading! Checked epic profile and no indication of auto renewal. Then got text today eluding to auto renew (after website indicated not) called to cancel/fix before it got renewed – customer service said they could not help & we had to email, emailed address they provided & immediately got a response saying Must Call. Representative still on phone said no & provided a corporate number “to try” which is CLOSED until after auto renewal date

Notify CC company to not process further charges as they are not authorized

doclocke33 via Instagram
laketahoetoday via Instagram

That happened to us too. Vail makes it purposely hard to cancel auto renew. They suck.

tahowaiian via Instagram

“Horrible experience with Epic Pass”

Horrible experience with Epic Pass that ruined our vacation plan and we left Tahoe without any skiing.
The pass office refused to give me the pass we bought online because it was suspended for an accident last year (I was badly hit by someone from behind and I had zero fault in that accident). There was no warning when I payed for the pass or in my account page. They kicked me back and forth around ~5 different offices. From 9am to 1pm I made 20+ phone calls on the mountain and walked to different offices in my ski boots. On my way leaving the resort around 1 pm, they called to tell me the suspension was finally resolved and asked me to wait for another hour and try again at the pass office.
They suspended my pass for no good reason and without any warning. All the offices have no clear idea who is in charge of the suspension, and are very impatient to help on an issue outside their duty, even when they know a customer is desperately waiting to get onto the mountain.
Two days later I received my pass in my mail that’s sent out the day we bought it online, days before the hassle on the mountain. So if it’s OK for them to send me the pass by mail, why on earth can they refuse giving it to me at the resort??

Chenyun Wu

“Wasted 3 hours waiting in line to get our pass”

Wasted 3 hours waiting in line to get our pass that we ordered online ahead of time, closes at 4 so by the time we got to the slops the whole day was gone. DONT go

Carolyn Davidson

“Be willing to wait on just about everything”

Be willing to wait on just about everything from lifts to rentals if needed. If you plan on stopping by the day of without reservations in advance, you can expect 3 plus hour wait for gear rentals. Average wait time for main lifts is around 10-30 min. Also have a photo of or your actual vaccination card on hand to be able to enjoy any food from northstar themselves.
Biggest issue, if you plan on using the free parking lots expect an hour wait at times just to get to and from the ski area. Just didn’t have a good time but maybe you will.

Matthew Jeff

How Vail Resorts Makes Its MONEY

“Vail is in the business of selling season passes not managing their resorts.”

“Yep, their CEO only knows to sell stuff, not deliver what’s been promised”

“The whole consolidation of all these resorts has been a huge negative. I hate the hoops they make you go thru to buy the pass. What do you get for it? Spamming and them selling off your data. Tell me how many ski runs I have done? Who cares? Every scintilla of data is examined and a way found to monetize. You are being herded into chutes to be sold off to the highest bidder.”

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