Tag: scam

“Epic passes not received. Epic coverage is a scam”

Spent $1800 in April for Epic Passes. They supposedly shipped to an address that was not even in my account, tried to charge me for a reshipment of the passes the erroneously shipped to the wrong address, and have still not shipped out the passes after finally putting in the reshipment order. Customer service is quick to say “I’m sorry” and then wring their hands as they give you phone numbers that just hangup on you or general email inboxes for you to vent your frustration to the ether. Any lawyers out there because this is sounding like a great class action brewing.

David R via Tripadvisor

Epic pass is a total scam.
I’ve been promised mine is arriving for several weeks.
I want to use a partner benefit in France and have been told via online chat (Impossible to find 99% of the time) that I just need proof of purchase.
I’ve found three different links to what you have to do.
1. proof of active pass and ID
2. Actual pass and ID
3. You must register your visit on the Three Valleys site 10 days before.

Well, I don’t have a pass to show and have no idea how you register your visit on the Trois Vallees site – No details given.

M1A via Tripadvisor

Epic coverage is a scam. They make it as difficult as possible. Claims are handled through sedgwick so they can avoid providing basic customer service. Once you are denied Epic and sedgwick will provide no support. They are just waiting you out until the pass’s epic coverage is expired. For reference my pass was never used.

Ty7188 via Tripadvisor

The customer experience is a horror show….took me 50 minutes to order 3 4 day passes for adults….horrific, and pathetic. I don’t care about the mountain, the snow, whatever, the customer service experience is the worst, and gets worse every year…..I choose to go elsewhere

Paul B via Tripadvisor

Epic Failure with Epic Flexpay: A Vail Experience

I’d like to take a moment to share my recent and utterly frustrating experience with Vail Resorts’ payment system, specifically the “epic flexpay” option. While the idea of purchasing Epic pass 6-day tickets sounded appealing, the execution left me more than disappointed. It’s one of those experiences that leaves you questioning whether the service you’re trying to utilize is really worth the hassle.

The Beginning of the Trouble

The system flatly denied my application, citing a freeze on my credit report. As someone with an excellent credit score, this was both baffling and annoying. However, I played by their rules and lifted the freeze with Equifax, only to be met with further disappointment.

Unspecified Failure

After complying with their request and trying to process the application again, I was met with an infuriatingly vague rejection: “Thank you for your application. Unfortunately, we can’t process your application because we need additional information from you.” What additional information? Why was this not specified? These questions were left unanswered.

A Pathetic Experience

I’m left to conclude that Vail’s credit payment system is as pathetic as the rest of the services they offer. The entire process was marred by a lack of transparency and a user experience that feels disconnected from modern practices. I consider myself a patient person, but this episode has worn thin on my nerves.

Conclusion

It is my suspicion that Vail’s “Epic Flexpay” is nothing more than a “click and bait” scheme, a facade to lure customers with the promise of “0% APR, 0 down payment.” What they don’t tell you is that these attractive terms are nearly impossible to access, and you may find yourself having to pay in full or with a far less appealing “15% APR.” This experience has left me feeling deceived and disappointed.

The mountain might be epic, but the payment experience is anything but. Vail, if you happen to come across this, please know that transparent and honest business practices go a long way in building trust with your customers. I hope you take this feedback seriously and make the necessary changes to ensure that future customers don’t fall into the same trap.

“What is this rental facility fee? Seems like a scam for them to charge more. (It’s Vail resorts)”

This is the same company that charged $4 shipping for every online pass purchased earlier this year, even if you reactivated a pass you already had, or picked your pass up in person without any shipping.

they will continue to pull this shit as long as people accept it.

Forget “experience of a lifetime” this is clearly turning into “whatever it takes to make this quarters number”

And they’re going to continue to do so as long as people accept their shitty business practices. F**k Vail. Stop supporting them, people. If you complain after paying the presumably hundreds of dollars shown here, it kind of doesn’t matter. They got what they wanted and the consumer put up with it.

Source: Reddit

“Avoid month to month billing for the EPIC pass”

I signed up for a month to month billing thinking I would be billed a small amount each month. Instead they just delay all of your payments until months later and hit you with hundreds of dollars all of a sudden that they will f**k you if you don’t pay. When they finally took the $577 out of my account they charged it again 2 weeks later. I called 3 times to dispute the charge and received no help. I have now submitted the double charge as fraud to my bank. My 19 year old friend was also double charged the same way. Luckily they didn’t have the funds in their account for the second transaction to go through.

Devon B via BBB.org

“Auto-renew is a Scam”

Resorts, what should be a proud company, is just a scam business committing fraud. When I purchased online a 4-pack pass for my 17-year old daughter last year, they claim I clicked on auto-renew for the upcoming year. I did not intend on auto-renew and it is impossible to get out of auto-renew. They automatically charged my credit card and my daughter does not intend on skiing this year so we are paying them without receiving any benefit. I think that is their scam. Bump up their revenue from people that will not be visiting their resorts and adding to their long lines. Resorts refused to refund my money. They directed me to their insurance process for a qualifying loss, which is impossible to meet the document requirements because there are a very narrow set of circumstances in which to get a refund. I filed a complaint with the AG directed me to file a complaint here. I likely will not receive my money returned but I will NEVER visit another resort or shop at EPIC Sports, owned by Resorts. I have likely spent over $2000 there in the last two years. Never again and I will tell everyone I know what a fraudulent operation Resorts has become. Resorts, I hope you are proud. Now, I just want as many people as possible to know the truth. Read the entry below from 9/23 and 10/9. They have no remorse, just their shoddy explanation of claiming “we sent you an email”. The employees should be embarrassed to work for such a fraudulent company. Be aware.

Connie B via BBB.org

“Epic pass is a money-grabbing scam”

Vail resorts is the worst company running multiple ski resorts!! Absolutely horrible! They declined my request to cancel my auto renew and basically live to just steal money from people!!! I’m tempted to file a class action lawsuit but debating if it will be worth my time!! The lines are stupid long constantly… can be our skiing or snowboarding for a full day and only get max 2-3 actual runs in… it’s quicker to hike the mountain than actually ride the lifts!!! DONT WASTE YOUR TIME AND MONEY WITH AN EPIC PASS THIS YEAR!!!!

Daniel Ryan via Facebook.com

I just compared what I used to pay a few years ago for a specific ski resort before Vail took it over in 2020. Wow – didn’t realize what these guys are doing. The group has great resorts that we like a lot but will definitely be more conscious choosing where we travel to next time.

Michael Livi via Facebook.com

I purchased tickets in advance to Paoli Peaks, to find out the day of that 12 of the 15 slopes were closed (only 3 open). I called over 10 times to speak with someone about canceling my tickets, but no human would answer a phone. I had to drive 2 hrs to speak with someone at the ski lodge. When arriving, even though I pre-purchased tickets that all claimed to “save time– don’t wait in line,” there were no signs explaining where to go; I still had to wait in the ticket line to speak with someone, who then sent me to guest services in a completely different part of the building. I used the restroom on the way to find it disgusting and out-of-date with no paper towels or driers working to dry my hands. The guest services manager said that a machine wasn’t working to blow fresh snow, so they had to close 80% of the slopes, while still charging people full price and not answering the phones because they were too busy. I’ll choose Perfect North from here on out.

Eric Bivens via Facebook.com

Tried vailresorts epicpass this year. Their level of transparency was abysmal. Be sure to read the fine print before buying (if you can find it). No transfers, no refunds. You can upgrade, but it will cost you 200% of what you paid originally. 20% off on food/beverages? Only if it is a non-alcoholic beverage. They overpromise and don’t deliver

Russell Huffman via Facebook.com

Nothing surprising from this company and it’s low rating when they hire lying, purple-haired pigs to work in dispatch. The way your employee treats people coupled with your low rating explains it all.

Olena Pearson via Facebook.com

Bought lift tickets through epic pass. Ski school for my daughter and ski rentals. Had to cancel because of winter storm Elliott and the southwest debacle. No flights out of Texas. 25,000 flights cancelled. Couldn’t make the trip. Spent over 1,200 on the trip. Zero refunds. Nada. Because my house wasn’t inhabitable I couldn’t get a refund. Unbelievable. No compassion. Zero common sense.

Donnie Elliott

Let’s get this straight. Vail Resorts does not care about its customers. All they care about is money. The internet is riddles with people talking about the many deceptive business practices Vail Resorts engages in. These policies are absolutely abhorrent and border on theft, if you and I were to do it.
They show absolutely no empathy towards their loyal customers at all and as such do not care about retaining customers. They will simply cycle onto the next sucker and screw them next. That is their bottom line business, please stay clear if you can, there are other friendlier ski resorts to ski or snowboard at that actual care about you as a person.

Todd Chamberlin via Facebook

Worst customer support of all time. If you can actually get someone on the phone, good luck with them being able to resolve any issues or actually help.

Kimberly Paige Buchanan via Facebook.com

Source: Vail Resorts reviews on Facebook

“Vail Resorts is a scam”

They pretend to offer you covid insurance, but it is basically a scam. They claim you can skiing confidence, but then refuse refunds, credits, or pass extensions. Customer service will not tell you why.

Mark Vickery via Facebook

My elderly dad skied no days because of Covid – unable to vaccine til April. They refused to give him any money back. They only care about their bottom line.

Elise Kristi via Facebook

Just discovered that for 2 consecutive seasons I have been charged for someone’s pass that I went skiing with nearly 6 years ago. She has somehow been authorized on my auto-renewal card and Vail says that they have no means for reversing the charge. They told me that the only option would be that I contact this person, whose contact info I do not have, and have her provide a new card number for her account.

I NEVER authorized her to be on my policy, I was never given any paperwork to sign or info to provide. Simply put, someone mad it onto my account and could authorize my credit card without my knowledge or consent. This is unlawful. Their final solution, dispute the charge through my CC company.

Rene Rabbitt via Facebook

Horrible customer service, 0 public safety planning, liberal run organization. Staff hate working there.

JD Sellers via Facebook

Watch out when you are buying gas in Tahoe/Truckee, CA area

Name of the gas station: Fast Lane.

Address: 2161, 11991 CA-267, Truckee, CA 96161

None of our credits cards worked at the gas station, the line inside was huge, so we left without buying gas.

There was an attempted charge of $200 to our debit card after we left the gas station.

Customer
Attempted charge of $200

Fast Line gas station, Truckee CA. Avoid!

From the editor: FYI Nevada County DA Office.