During our last skiing trip to Whistler in January, my wife suffered an ACL injury, and I underwent shoulder reconstruction surgery in June of this year. As a result, I did not regularly check my email account that was used for holiday booking, I was auto-charged for the EPIC Pass for next year.
Given these circumstances, it is impossible for us to ski for the foreseeable future. Despite reaching out to the company 4-5 times over the past few months to explain our situation and requesting the cancellation of my EPIC Pass and a refund, the company’s response has been disappointing. The lack of empathy and understanding for individuals dealing with significant injuries is deeply disheartening.
Instead, they informed me that they will proceed with charging my credit card next month for the passes for me, my wife, and my children, citing the fine print in the contract.
Knowing that my wife and I are injured, the company’s lack of compassion and understanding of the stress we are going through is both immoral and unethical. We will never ski at any of the Vail Resort-operated locations again in the future.T.L. (SoMa, San Francisco, CA) via Yelp reviews
Tag: renew
“Vail’s “Auto-Renew” policy is completely designed to entrap you and take your money”. DON’T “Auto-Renew”!
This company needs to be sued for being predatory, DONT click “Auto Renew” thinking your can just cancel it if you don’t want it. Their policies are completely designed to entrap you and take your money. You can’t be forced to buy something and I can’t believe this company wont work with you if you didn’t use your pass and don’t intend to.
I get that companies need to protect themselves from fraud, but if you make the process so specific and restrictive on purpose, then you are obviously trying to steal peoples money with their “terms and conditions” that you “agreed to”.
they need to be sued.
Catherine Cellini via Facebook
I was able to cancel my auto renew but only after it renewed. And of course they won’t issue a refund because I don’t have a “qualifying event”
Vinny Maronna via Facebook
EPIC pass misleading! Checked epic profile and no indication of auto renewal. Then got text today eluding to auto renew (after website indicated not) called to cancel/fix before it got renewed – customer service said they could not help & we had to email, emailed address they provided & immediately got a response saying Must Call. Representative still on phone said no & provided a corporate number “to try” which is CLOSED until after auto renewal date
laketahoetoday via InstagramNotify CC company to not process further charges as they are not authorized
doclocke33 via Instagram
That happened to us too. Vail makes it purposely hard to cancel auto renew. They suck.
tahowaiian via Instagram
NorthStar California Sucks | VailEpicFail 