Lodging is terrible. Stay away.

We arrived 3 days ago and have not been able to reach front desk. They don’t answer any calls. Bed is lumpy, leak in living room so bad that we had to put a pain down, people above us are extremely loud, tried moving but not response, no one told us when our presentation was, i had to call three different places to even got a partial answer. I emailed reservations,ownership. & confirmations about all out problems sat morning the 27th. I didn’t get a call back till 415 from David, when I tried to call him back he was gone. I tried again this morning the 28th. No response, fitness center closed, I called before we came and was told it was open, and now one seems very happy with their job. We are not happy at all. I’m requesting a full refund.

Rebecca McEahern (via onthesnow.com review)

The money I paid for the stay doesn’t worthen because my wife birthday was ruined.

The the location address 3172 Aspen Grove Condo was a disaster, the room up a complete mess, the bed wasn’t made and the kitchen was a disaster and the garbage inside the bin was full, the room smell so bad that i went back to the offices complain about the situation. The person decide to upgrade to another location at NorthStar Lodge, 221 Timber Creek Lodge. The room was ok but the carpet was too dirty and could not see tv for 3 day because no broadband, tried to reach the main office with no success.

Alfredo (via Hotels.com)

Terrible resort looks nothing like the photos. The room looked nothing like the photos it was over a mile from the resort with poor transportation

Derek (via Hotels.com)

The room was very outdated. It was a throw back to the 80’s. The TV was 24″ and came in and out when it felt like. The couch looked like is was purchased at the Goodwill as well as all furniture in the rooms.

Dori (via Hotels.com)

I will not stay there again. There was no AC no fan it was hot, the refrigerator was loud, the bed had dip in the middle of it. No elevator. It was hard to walk up the stairs I have bad knees. I was not told there was no AC. Very disappointed.

Anonymous (via Hotels.com)

Restaurants overcrowded and unprepared. Condo was old and outdated. Beds were like cots. Most uncomfortable bed ever slept it.

Aaron (via Hotels.com)

Terrible and old run down room horrible facilities. Lady was rude at customer service. What I booked and what we got was almost false advertising. Nothing in the village was open or either closed early.

Ricky (via Hotels.com)

The check-in process was horrible. We reached at 9 and the map location was incorrect. We had to ask the hotel nearby on where we should find the reception. The phone number was not working and there was no reply from the property. Finally, when we got to the check-in, it gave us an envelope and more directions to find the house. The elevator was not working and check-in took 1.5 hours. Even the place was horrible.

Nikita (via Hotels.com)