No early check in and service at front desk sucks. Did nothing to help us get into our room 20 minutes early even though it was obviously already cleaned. Front desk did absolutely nothing, just made my family waste their time sitting in our vehicle until precisely 4pm. After paying a considerable premium, I’m less likely to come back here after such poor service. Thanks for making my 6 month old wait in the car when they could have just been in the condo.Nicholas Young
“overall the place did not live up to how much it charged”
When we checked in at our room, the smoke detector was beeping loudly due to low battery. You could hear it from outside the door. So we asked the front desk if they could change it. They said the maintenance guy just left and we needed to wait till next morning. We were a bit shocked that 1) there was already no emergency maintenance at 8pm; 2) they would suggest us to just wait a whole night in a room where it was impossible to sleep or even rest. So I told the front desk staff that we couldn’t stay there with this constant sharp beeping. Then she offered us ear plugs… hmm thank you but no. We politely demanded a better solution. Finally they switched us to another room, which was great and appreciated (and that’s why this is not a 1 star review). But why this was not the initial solution?Siyu H
A few other notes. The balcony door in the new room couldn’t lock. The AC was quite ineffective. The room was 65F when we went in. We set the temperature to 72F. Three hours later it was 67F.
The environment was nice. Room was spacious. Location was convenient. But overall the place did not live up to how much it charged (400+$ per night for us). There are many Airbnb options nearby and quite a few hotels in Truckee less than 10miles away from the ski area. So I don’t recommend this place.
“This is NOT a 4 star property .. What a rip off”
THIS IS NOT A 4 star PROPERTY. You have been warned, do not get scammed. A 4 star property should have bell available (not bell service), room service, laundry service, housekeeping without a fee, decent attitude, responsive reservation staff, etc — this property has NONE of the above. You will receive better service if you stayed at Best Western or better attitude at even a 2-star property! To top that off they scam you into not reading the fine lines and you cannot, for the first time in my life, even upgrade your reservation by paying the difference! They also have very dated appliance and their room DID NOT look like the picture advertised and I suspect the room size is much smaller than the advertised 400sqft, and nor is the bed a real King. Their kitchen in the studio is so small they kept the utensil and the KNIVES in an unlocked, GROUND LEVEL cabinet so BEWARE if you have kids. I will NEVER come back here again and nor will any of my family and friends if I can help it. What a rip off.Claire L
“So bad…ridiculous delays in getting the room”
We were told at 10am, that they were only promising 4pm. At 3:30, they had no idea. At 4:00pm, they said 20 minutes. At 4:30, we called and got no answer. So, $800 per night gets you nothing…terrible.Daron E
“buyer beware-not worth the headache!”
Booked a trip for my 35th birthday. Front check-in girl was rude, acted like I was inconvienicing her by being their early. They gave us a key to the gym/pool/garage which didn’t work and had to go back and get reprogrammed, and she seemed more irritated like that was my fault. The room was nice and clean. We made breakfast in the kitchenette and put all the dishes In the dishwasher which immediately leaked all over the place saturating the kitchenette floor, so good thing there were lots of towels.bigislandracing
We had a decent time skiing, crowded as usual at northstar.
When we went to check out our folio change was $1,760 compared to the $1,160 reservation we had. When I questioned the front desk person ( a different yet still unhelpful person) told me I had to take it up with reservations, and she gave us their number. Called reservations and they tell me to take it up with the front desk. After 4 phone calls to people you can barley understand im still out $600, and this has pretty much ruined all the fun we had for the weekend. Hopefully my credit card company can sort it out.
The property is decently nice but buyer beware-not worth the headache!