“Narcissism, Negativity, and Micromanagement.”
Micromanagement is horrible here, leads are constantly berating agents and embarrassing them. Not offering any real help or training when asked. Unnecessary daily morning meetings where the leads tell us how horrible we all are and never have anything positive to say or solutions to offer, then telling us to “crush it” and “have a great day” like the past 15 minutes of negativity is motivation for us to do well. Don’t expect your lead to care about you, your situation, or anything that’s outside of being on the phones (I have comforted many agents crying about how stressed they are and getting no response when they reach out to their leads). Most leads have no idea how to even do their jobs, let alone ours. The customer service department is just a mess.
Advice to Management:
Take better care of who you are hiring to supervise your employees. A lot of quality, intelligent, and loyal employees jumping ship because they are tired of the constant negativity and confusion from the leads. We work hard for horrible pay and get no support or positive reinforcement for it at all. Just do better.
Customer Service Agent (via Glassdoor)
“Horrible company, incompetent managers.”
Horrible management, no work/life balance, no loyalty, horrendous pay.
Advice to Management:
Fire your management
Ski Tech in Colorado Springs, CO (via Glassdoor)
“Tips are not good here.”
Everything is bad here, really I would not lie to you about this. Get a job somewhere else and just buy a pass, unless you like drunken roommates and transient people in your room. You will like being cold and broke and looking for a place to live
Cashier/Barista in Breckenridge, CO (via Glassdoor)
“If you like being overworked & underpaid, Vail Resorts is for you!”
Now Vail Resorts is just another giant heartless corporation that says all the right woke nonsense but treats their employees like garbage. If you are going to work there, work on hourly not salary, they abuse salaried employees with ridiculous demands for your personal time.
Advice to Management:
If you want employees to stay and respect you, the actions have to match the words. You built that empire off the backs of employees who never got 1 dime of equity in the company while Rob Katz, Executive Management & Rob’s New York Hedge Fund buddies got rich
Senior Business Systems Analyst in Broomfield, CO (via Glassdoor)
NorthStar California Sucks | VailEpicFail 