I’m a “Epic” pass holder in the Northeast. let me tell you Vail is a #$%$ show, most horrible way to run a ski resort. They don’t care about anyone or anything that isn’t in Colorado, 20% decrease in pass price 80% decrease in customer service/snowmaking/grooming and so on.
RichT (https://finance.yahoo.com/quote/MTN/community?p=MTN)
MTN’s decision to not refund their customers who purchased their Epic Day Pass product is certain to negatively impact future pre-purchased products and drive customers to alternative resorts. For a company who already has a weak net promoter score, this will put the nail in that. What customer in their right mind would ever again purchase a pre-paid product from them?
Rachelle (https://finance.yahoo.com/quote/MTN/community?p=MTN)
NorthStar California Sucks | VailEpicFail 