MTN investors are speaking up

I’m a “Epic” pass holder in the Northeast. let me tell you Vail is a #$%$ show, most horrible way to run a ski resort. They don’t care about anyone or anything that isn’t in Colorado, 20% decrease in pass price 80% decrease in customer service/snowmaking/grooming and so on.

RichT (

MTN’s decision to not refund their customers who purchased their Epic Day Pass product is certain to negatively impact future pre-purchased products and drive customers to alternative resorts. For a company who already has a weak net promoter score, this will put the nail in that. What customer in their right mind would ever again purchase a pre-paid product from them?

Rachelle (

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: