During our last skiing trip to Whistler in January, my wife suffered an ACL injury, and I underwent shoulder reconstruction surgery in June of this year. As a result, I did not regularly check my email account that was used for holiday booking, I was auto-charged for the EPIC Pass for next year.
Given these circumstances, it is impossible for us to ski for the foreseeable future. Despite reaching out to the company 4-5 times over the past few months to explain our situation and requesting the cancellation of my EPIC Pass and a refund, the company’s response has been disappointing. The lack of empathy and understanding for individuals dealing with significant injuries is deeply disheartening.
Instead, they informed me that they will proceed with charging my credit card next month for the passes for me, my wife, and my children, citing the fine print in the contract.
Knowing that my wife and I are injured, the company’s lack of compassion and understanding of the stress we are going through is both immoral and unethical. We will never ski at any of the Vail Resort-operated locations again in the future.T.L. (SoMa, San Francisco, CA) via Yelp reviews
Tag: staff
‘It was the dirtiest rental I have ever been in’
We rented a private home at Northstar this past weekend. We paid over $700 a night for this house and it was the dirtiest rental I have ever been in. No one had been in this house for a long time there were huge spider webs in every corner of the home. When we walked though any room we were walking though huge spider webs. It took us 45 mins to try to knock them all down before anyone from Northstar even came to see. There were dead and living spiders everywhere. It was like camping outside you had to check your bed and clothes each day before getting in/ putting on. The rental was advertised with a BBQ on the deck and we rented over Father’s Day to have a Father’s Day BBQ but there was no BBQ. The front desk answer was we can go and rent BBQ space at the rec center. Still as of today the home is advertised with a BBQ. Also the front deck is falling apart with holes in the deck the front railing is about to fall. Most of the windows did not open and the ones that did had no screens on them or they were ripped. One of the sliding doors did not even lock. To say we were disappointed is an under statement. The lack of caring about these issue by the Northstar staff amazed me. We will never stay here again!!!! So not worth the money to stay in a spider infested home that was covered in dust!!!!!
Jen Silva via Google Reviews
NorthStar California Sucks | VailEpicFail 