Tag: Epic Flexpay

The lack of empathy and understanding for individuals dealing with significant injuries is deeply disheartening.

During our last skiing trip to Whistler in January, my wife suffered an ACL injury, and I underwent shoulder reconstruction surgery in June of this year. As a result, I did not regularly check my email account that was used for holiday booking, I was auto-charged for the EPIC Pass for next year.

Given these circumstances, it is impossible for us to ski for the foreseeable future. Despite reaching out to the company 4-5 times over the past few months to explain our situation and requesting the cancellation of my EPIC Pass and a refund, the company’s response has been disappointing. The lack of empathy and understanding for individuals dealing with significant injuries is deeply disheartening.

Instead, they informed me that they will proceed with charging my credit card next month for the passes for me, my wife, and my children, citing the fine print in the contract.

Knowing that my wife and I are injured, the company’s lack of compassion and understanding of the stress we are going through is both immoral and unethical. We will never ski at any of the Vail Resort-operated locations again in the future.

T.L. (SoMa, San Francisco, CA) via Yelp reviews

Epic Failure with Epic Flexpay: A Vail Experience

I’d like to take a moment to share my recent and utterly frustrating experience with Vail Resorts’ payment system, specifically the “epic flexpay” option. While the idea of purchasing Epic pass 6-day tickets sounded appealing, the execution left me more than disappointed. It’s one of those experiences that leaves you questioning whether the service you’re trying to utilize is really worth the hassle.

The Beginning of the Trouble

The system flatly denied my application, citing a freeze on my credit report. As someone with an excellent credit score, this was both baffling and annoying. However, I played by their rules and lifted the freeze with Equifax, only to be met with further disappointment.

Unspecified Failure

After complying with their request and trying to process the application again, I was met with an infuriatingly vague rejection: “Thank you for your application. Unfortunately, we can’t process your application because we need additional information from you.” What additional information? Why was this not specified? These questions were left unanswered.

A Pathetic Experience

I’m left to conclude that Vail’s credit payment system is as pathetic as the rest of the services they offer. The entire process was marred by a lack of transparency and a user experience that feels disconnected from modern practices. I consider myself a patient person, but this episode has worn thin on my nerves.

Conclusion

It is my suspicion that Vail’s “Epic Flexpay” is nothing more than a “click and bait” scheme, a facade to lure customers with the promise of “0% APR, 0 down payment.” What they don’t tell you is that these attractive terms are nearly impossible to access, and you may find yourself having to pay in full or with a far less appealing “15% APR.” This experience has left me feeling deceived and disappointed.

The mountain might be epic, but the payment experience is anything but. Vail, if you happen to come across this, please know that transparent and honest business practices go a long way in building trust with your customers. I hope you take this feedback seriously and make the necessary changes to ensure that future customers don’t fall into the same trap.