“I will no longer renew our EpicPass”

My entire family has the EpicPass and we’ve stayed at Catamount several times. I really really wanted to like Northstar but my experience this week has sourced on me even before the 2023/2024 ski season started, and therefore I will no longer renew our EpicPass this year. Instead, I’m going to get the entire family on Ikon Pass next time.

Here’s the story. Northstar had originally planned to open on Nov 17th so I booked lodging for the family starting on Nov 20th. But because of the warm weather this year, they cancelled the opening date. It would seem that they should be able to make plenty of snow by the end of the week (good 10 day forecast), so I asked them to move my reservation to Nov 23rd. But then the service lady told me 1) I can only move the date once and 2) there’s no way they will open up in the next coming few weeks, and I better book something much later in the year.

That caused a lot grief for me because all of my free vacation dates for 2023/2024 are completely packed. I spent a whole day trying to cancel my other vacation plans (with heavy financial penalties) just so I could re-use my Northstar lodging credits. Then guess what? A few days later, I got the news: Northstar is opening up on Nov 23. Great. Just great.

When you keep flip-flopping on your customers, giving them wrong information, and ripping them off with this ridiculous no refund policy– don’t expect them to come back ever again.

Kevin C. via Yelp